Client Advisor - Istanbul Airport | Russian Speaker

Tiffany & Co.; Fatih; On-site; TRY 150,000 - 210,000; Full time

Job summary

Tiffany & Co. is seeking thoughtful and optimistic Client Advisors for our store in Turkey. You will welcome clients, deliver exceptional service, and drive sales while staying true to Tiffany’s legacy of craftsmanship and care.

As a Client Advisor, you will build lasting relationships, share the brand story, and coordinate with the team to ensure flawless service, inventory care, and seamless client experiences across all touchpoints.

Qualifications

• Experience in luxury or hospitality is preferred.
• Ability to work non-traditional hours including weekends and holidays.
• Proficiency with client tracking systems and Outlook email.
• Fluent Turkish and English required; other languages are a plus.

Responsibilities

• Deliver unmatched luxury service and meet sales goals.
• Inspire clients with Tiffany storytelling and brand heritage.
• Build lasting client relationships and drive loyalty through personalized service.
• Uphold Tiffany procedures, inventory, reservations, and transfers.
• Collaborate with team to create an inclusive, high-performing store environment.

Skills

Retail experience

Customer service

English fluency

Turkish fluency

Education

Bachelor's degree

Tools

Microsoft Outlook

Job description

Job Description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

Responsibilities

As Tiffany Client Advisors, we are dedicated to welcome all in the Tiffany world. We achieve our individual & store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long-lasting personal connections.

Thoughtful

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette
• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs
• Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference

Curious

• Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity
• Connect with clients and team members by asking strategic questions and establishing lasting relationships
• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services)
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately

Optimistic

• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy

Required Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with client tracking systems and Microsoft Outlook/email.
• Turkish and English speaking abilities are mandatory, a third language is an appreciated plus.

Preferred Qualifications

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.