CDN & Security Reliability Engineer (24/7)

Medianova

Şişli

On-site

TRY 240,000 - 360,000

Full time

38 hours ago

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Job summary

Medianova powers global experiences with high-performance CDN, security (WAF/DDoS), streaming, and cloud solutions across 22+ countries. This hands-on role focuses on reliability for enterprise customers, requiring strong technical ownership and proactive incident handling.

You'll monitor real-time platforms, respond to incidents, and automate runbooks to protect SLAs. Excellent communication in Turkish and English is essential, with 24/7 shift readiness and cross-team collaboration.

Qualifications

Bachelor’s in Computer Engineering, Information Systems, or related field.
2+ years Linux experience in production.
Knowledge of CDN, DNS, caching, TCP/IP, TLS/SSL.
Experience with monitoring/logging tools (PRTG, Grafana, Prometheus, Zabbix).
Comfort working with logs and incident analysis tools (e.g., Kibana, ELK Stack, Fluentd).
Bash/Python scripting for automation.
Fluent in Turkish & English.
Comfortable with 24/7 shift operations.
Proactive, solution-oriented mindset.

Responsibilities

Continuously track system metrics and detect anomalies; validate alerts and act before customers are affected.
Improve monitoring visibility and alert quality over time.
Serve as the first technical point of contact for enterprise customers.
Triage tickets and alerts, investigate issues using logs and traffic data, coordinate with internal teams.
Guide customers through onboarding, configuration adjustments, troubleshooting, and performance optimization.
Provide clear updates and ensure SLA adherence.
Automate repetitive tasks, enhance monitoring and operational processes, contribute to documentation.