CARe Fleet Monitoring Specialist

NCR Atleos; Turkey; On-site; TRY 80,000 - 210,000; Full time

Job summary

NCR Atleos is seeking a technically capable analyst to monitor ATM fleet performance and proactively address issues. You will collaborate with technical support, field teams, and engineering to ensure the right parts and guidance are available for repairs.

The role requires strong analytical skills, proficiency in Power BI and Excel, and fluency in English and Turkish. Prior experience in L2 support and NCR Atleos hardware knowledge is a plus.

Qualifications

• Proactive, analytical and technical mindset.
• Strong English language proficiency and Turkish language required.
• Bachelor's degree in IT/technical sciences.
• Experience supporting NCR Atleos' financial products and knowledge of NCR Atleos' hardware solutions (preferred).
• Experience in L2 support environment (preferred).

Responsibilities

• Monitor ATM Fleet Performance using remote access and analytical tools.
• Identify Poor Performing ATMs and tag for priority maintenance.
• Proactively order parts to reduce unnecessary field visits.
• Tag ATMs with potential performance issues to prioritize repairs.
• Analyze performance data to identify trends and prevent escalations.

Skills

Analytical mindset

Technical mindset

Communication skills

Power BI

Excel

Education

Bachelor's degree in IT/technical sciences

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary & Key Areas Of Responsibility

CARe is a program under Fleet Monitoring organization and stands for Chronic Avoidance Repair. The goal of the program is to proactively stabilize the performance of problematic ATMs before they become chronic. ATMs with negative performance trends will be flagged, repaired and monitored for an extended period. This will be done in partnership between Technical Support, Field Support, Engineering and the Field teams by ensuring we're sending the right field technician, with the right parts, repair advice and documentation.

What You Will Be Doing

• Monitor ATM Fleet Performance: Utilize various remote access and analytical tools to continuously monitor the performance of ATM fleet and diagnose issues.
• Identify Poor Performing ATMs: Tag ATMs that are performing poorly or starting to show signs of poor performance.
• Proactive Parts Ordering: Avoid unnecessary field technician dispatches and revisits by proactively ordering parts needed to resolve issues.
• Performance Tagging: Tag ATMs that are potential poor performers to prioritize maintenance and repairs.
• Data Analysis: Analyze performance data to identify trends and potential issues before they escalé.

What You Will Bring

• Proactive, analytical and technical mindset
• Excellent communication and interpersonal skills
• Strong English language proficiency and Turkish language required
• Strong technical acumen with solid knowledge of analytic tools and processes (intermediate Power BI and Excel skills)

Preferred Qualifications

• Bachelor's degree in IT/technical sciences
• Previous experience supporting NCR Atleos' financial products and knowledge of NCR Atleos' hardware solutions
• Experience working in L2 support team

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.