Car Rental Operations Lead

Turna.com; Ataşehir; On-site; TRY 350,000 - 550,000; Full time

Job summary

Turna.com, a leading Turkish travel tech platform, seeks an experienced Car Rental Operations Lead to steer our car rental sales, reservations and end-to-end operational processes in Istanbul. You will coordinate a dedicated Car Rental team and drive cross-functional collaboration with Product, Technology, Marketing and Supply teams.

The role focuses on optimizing sales performance, managing supplier relationships, monitoring KPIs, and resolving escalations to deliver excellent customer

Qualifications

• Bachelor's degree in a related field.
• Excellent command of English (written and spoken).
• 3–5 years of experience in car rental, travel, OTA or reservation operations.
• Experience leading a team or operations management role is strongly preferred.
• Strong knowledge of car rental reservation processes, supplier management and workflows.
• Strong leadership, communication and stakeholder management skills.
• Customer-oriented with strong problem-solving and decision-making abilities.
• Experience in managing escalations and complex customer/supplier issues.
• Analytical mindset with KPI monitoring, reporting and process improvement.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Lead end-to-end car rental sales, reservations and operations.
• Coordinate the Car Rental team to achieve sales, operations and customer experience goals.
• Monitor sales performance, revenue and KPIs; develop strategies to improve sales.
• Analyze digital sales metrics (traffic, conversions, bookings, cancellations) and implement improvements.
• Identify barriers in the sales funnel and resolve issues with relevant teams.
• Analyze sales channels performance and explore new channels and opportunities.
• Manage relationships with car rental suppliers to ensure pricing and availability support sales.
• Handle cancellations, modifications and escalations promptly and effectively.
• Collaborate with Product, Technology, Customer Experience, Marketing and Supply teams to improve processes and conversion rates.
• Provide management with regular insights and actionable recommendations.

Skills

Leadership

Communication

Stakeholder management

Problem-solving

Analytical thinking

Planning and organization

Proactive management

Decision making

Education

Bachelor's degree in Tourism & Hotel Management/Business Administration/Industrial Engineering or related field

Job description

Turna.com is a leading technology company in the travel industry, offering Flight, Bus, Hotel, Ferry and Car Rental services. With its dynamic and innovative team, Turna.com is dedicated to making travel more accessible, convenient and enjoyable for everyone.

For Turna.com, one of Turkey's fastest-growing travel platforms, we are looking for an experienced Car Rental Operations Lead to lead and manage our Car Rental Operations.

Job Description

• Lead and manage the end-to-end car rental sales, reservation and operational processes, ensuring seamless and efficient collaboration between sales and operations.
• Lead and coordinate the Car Rental team, ensuring the achievement of sales, operational and customer experience objectives.
• Monitor sales performance, revenue and key sales/operational KPIs, and develop strategies and action plans to increase sales.
• Analyze digital sales and reservation metrics, including traffic, conversion, price competitiveness, bookings, cancellations and other relevant KPIs, and develop solutions to improve sales performance.
• Identify barriers to sales throughout the sales funnel and customer journey, and coordinate the resolution of technical, product, pricing, operational or supplier-related issues with relevant teams.
• Analyze the performance of existing sales channels and identify new sales channels and commercial opportunities to increase sales volume.
• Analyze sales, operational and customer data to identify performance issues, lost sales opportunities and areas for growth.
• Manage relationships with car rental suppliers and business partners, ensuring that pricing, vehicle availability, service quality and supplier performance support sales objectives.
• Manage cancellations, modifications, extensions, complaints and other operational processes, ensuring that customer and supplier-related issues are resolved quickly and effectively.
• Work closely with Product, Technology, Customer Experience, Marketing and Supply teams to improve sales and operational processes, digital customer experience and conversion rates.
• Analyze sales and operational reports and provide management with regular insights, performance evaluations and actionable recommendations.
• Proactively identify issues that lead to lost sales opportunities and develop effective solutions.
• Monitor market and competitor activities to identify new growth and sales opportunities.
• Ensure that all sales, reservation and operational processes are carried out in line with company objectives, policies and service standards.

Qualifications

• Bachelor's degree in Tourism & Hotel Management, Business Administration, Industrial Engineering or related fields.
• Excellent command of English, both written and spoken.
• Minimum 3–5 years of experience in car rental, travel, tourism, OTA or reservation operations.
• Previous experience in a team leadership or operations management role is strongly preferred.
• Strong knowledge of car rental reservation processes, supplier management and operational workflows.
• Strong leadership, communication and stakeholder management skills.
• Highly customer-oriented with strong problem-solving and decision-making abilities.
• Experienced in managing operational escalations and complex customer or supplier issues.
• Analytical mindset with experience in KPI monitoring, reporting and process improvement.
• Able to work effectively in a fast-paced and dynamic environment.
• Strong organizational, planning and prioritization skills.
• A proactive, solution-oriented and hands-on management approach.