Call Center / German Speaker Team Leader (Sales)

Confidential Jobs; Turkey; On-site; TRY 200,000 - 320,000; Full time

Job summary

Confidential Jobs is seeking a on-site Team Lead for a sales-focused call center in Turkey. The role requires supervising a group of associates, coaching for performance, and ensuring KPI targets are met.

The ideal candidate will be fluent in German (native) and English (professional), hold an Associate's degree, and have 2–4 years of relevant experience. Flexibility and relocation willingness are preferred.

Qualifications

• Must have associate degree with 2–4 years of relevant experience.
• Experience leading call center or customer experience teams, preferably in sales operations.
• Strong communication skills and ability to coach and develop team members.

Responsibilities

• Supervise a group of call center associates on a day-to-day basis, monitoring work and attendance per policy and law.
• Coach direct reports regularly to meet weekly performance metrics.
• Identify performance issues, create action plans, and implement corrective actions up to termination.

Skills

German (native)

English (professional)

Team leadership

Coaching

Education

Associate's degree

Job description

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates in sales, including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training

Candidate Profile

• German (Native/Bilingual) and English (Professional)
• Associate's degree in related field with two to four years of relevant experience preferred
• Experienced in call center/customer experience industry as a team leader; especially in sales operations
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule and variable shifts
• Available to work on site model
• Available for relocating to other country