Customer Service Representatives (G)

InnovateLearn Collective; Turgutlu; On-site; TRY 1,007,049 - 1,409,869; Full time

Benefits offered by this job

Competitive salary

Performance bonuses up to 20%

Private health insurance

Public holiday perks

Growth and development opportunities

Job summary

A technology retailer is seeking Customer Service Representatives to support customers in Germany and Austria. This remote position offers competitive pay, performance bonuses, and a stable work environment. Candidates must speak German fluently and be located in Turkey, where they can work from home. The role involves handling customer inquiries about store locations, online returns, and managing complaints, aiming for high customer satisfaction.

Qualifications

• Fluent in German at C1/C2 level required.
• Strong customer support and communication skills.
• Ability to manage complaints effectively.

Responsibilities

• Support customers via inbound calls and provide information.
• Handle inquiries related to store locations and online returns.
• Deliver excellent service to ensure high customer satisfaction.

Skills

Fluent German (C1/C2)

Customer support skills

Complaint management

Job description

About the job Customer Service Representatives (G)

Work From Home as a Customer Service Representative (German Fluency)

Do you speak German fluently (C1/C2) and want to build your career with one of Europe'sleading technology retailers?

We're hiring Customer Service Representativesfor one of ourleading technology retailers,supporting customers in Germany and Austria!

What You'llDo

• Provide support to customers via inbound calls (emails may be added later).
• Handle common inquiries such as:
  • Store locations.
  • Online returns.
  • Complaint management.
  • Checking product stock in stores.
  • Product reservations (IBS).
• Deliver excellent service, contributing to high customer satisfaction.
• Join a long-standing, stable project with a low turnover rate.
• Be part of team meetings, feedback sessions, and special day celebrations.

Why You'llLove This Job

• Remote work from anywhere in Turkey.
• Competitive salary & performance bonuses earn extra with up to 20% bonus.
• Stable and established project strong team culture and career opportunities.
• Growth & development one-on-one mentoring, career coaching, and promotion paths.
• Public holiday perks shifts on official holidays paid x2 by law.

Salary & Benefits

• Quality Bonus: Up to 20% of salary (valid until end of 2025).
• Private Health Insurance: Provided via Mapfre (employee only).

Work Schedule

• Rotating shifts:
• 09:0018:00
• 10:0019:00
• 11:0020:00
• 12:0021:00
• 13:0022:00
• Split shift: 09:0013:00 / 18:0023:00 (every 78 weeks, with 2 days off, includingone weekend day).
• Breaks: 1 hour daily (within 9-hour schedule).
• Days off: Sunday + 1 variable day.

Training

• Duration: 2 weeks (weekdays only, weekends off).
• Hours: 09:0018:00 / 10:0019:00.
• Format: Online.
• Attendance is mandatory.

Requirements

• Located in Turkey, able to work from home.

Apply now and join theteam where stability, growth, andinternational experience await!