Customer Service Representative (German Speakers)

Cross Border Talents; Konak; Remote; TRY 180,000 - 280,000; Full time

Benefits offered by this job

Quality Bonus up to 20%

Private Health Insurance

Public holiday perks with double pay

Job summary

A leading technology retailer is seeking a Customer Service Representative (German Speakers) to work from home in Turkey. The role involves providing support to customers primarily in Germany and Austria, handling inquiries about store locations, online returns, and product stock. A competitive salary combined with performance bonuses of up to 20% makes this an attractive opportunity. If you are fluent in German and eager to develop your career, apply now to be part of our stable and growing team.

Qualifications

• Must be located in Turkey and able to work from home.
• Experience in customer service is a plus.
• Willing to join a long-term project with a stable team.

Responsibilities

• Provide support to customers via inbound calls.
• Handle common inquiries such as store locations and online returns.
• Deliver excellent service, contributing to high customer satisfaction.
• Join team meetings, participate in feedback sessions, and celebrate special days.

Skills

Fluent German (C1/C2)

Customer service skills

Communication skills

Job description

Overview

Customer Service Representative (German Speakers)

Work From Home as a Customer Service Representative (German Speakers)

Do you speak German fluently (C1/C2) and want to build your career with one of Europes leading technology retailers?

supporting customers in Germany and Austria!

Responsibilities

• Provide support to customers via inbound calls (emails may be added later).
• Handle common inquiries such as:
• Store locations.
• Online returns.
• Complaint management.
• Checking product stock in stores.
• Product reservations (IBS).
• Deliver excellent service, contributing to high customer satisfaction.
• Join a long-standing, stable project with a low turnover rate.
• Be part of team meetings, feedback sessions, and special day celebrations.

Why Youll Love This Job

• Remote work from anywhere in Turkey.
• Competitive salary & performance bonuses earn extra with up to 20% bonus.
• Stable and established project strong team culture and career opportunities.
• Growth & development one-on-one mentoring, career coaching, and promotion paths.
• Public holiday perks shifts on official holidays paid x2 by law.

Salary & Benefits

• Quality Bonus: Up to 20% of salary (valid until end of 2025).
• Private Health Insurance: Provided via Mapfre (employee only).

Work Schedule

• Rotating shifts:
• 09:00-18:00
• 10:00-19:00
• 11:00-20:00
• 12:00-21:00
• 13:00-22:00
• Split shift: 09:00-13:00 / 18:00-23:00 (every 78 weeks, with 2 days off including one weekend day).
• Breaks: 1 hour daily (within 9-hour schedule).
• Days off: Sunday + 1 variable day.

Training

• Duration: 2 weeks (weekdays only, weekends off).
• Hours: 09:00-18:00 / 10:00-19:00.
• Format: Online.
• Attendance is mandatory.

Requirements

• Located in Turkey, able to work from home.

Apply now and join the MediaMarkt & Saturn team where stability, growth, and international experience await!