Customer Service Representatives (G)

InnovateLearn Collective; İzmit; Remote; TRY 60,000 - 110,000; Full time

Benefits offered by this job

Competitive salary & performance bonuses

Private health insurance

Public holiday perks

Growth & development opportunities

Established project with strong team culture

Job summary

A leading technology retailer is hiring Customer Service Representatives fluent in German for remote work in Turkey. The role involves supporting customers through inbound calls, handling inquiries, and ensuring customer satisfaction. Candidates should be passionate about providing excellent service and thrive in a stable project environment with opportunities for growth and development. The position offers competitive salaries, performance bonuses, and employee health insurance.

Qualifications

• Fluent in German at C1/C2 level required.
• Ability to provide high levels of customer service.

Responsibilities

• Provide support to customers via inbound calls.
• Handle common inquiries and manage complaints.
• Deliver excellent customer satisfaction.

Skills

Fluent German (C1/C2)

Customer service skills

Job description

About the job Customer Service Representatives (G)

Work From Home as a Customer Service Representative (German Fluency)

Do you speak German fluently (C1/C2) and want to build your career with one of Europe'sleading technology retailers?

We're hiring Customer Service Representativesfor one of ourleading technology retailers,supporting customers in Germany and Austria!

What You'llDo

• Provide support to customers via inbound calls (emails may be added later).
• Handle common inquiries such as:
  • Store locations.
  • Online returns.
  • Complaint management.
  • Checking product stock in stores.
  • Product reservations (IBS).
• Deliver excellent service, contributing to high customer satisfaction.
• Join a long-standing, stable project with a low turnover rate.
• Be part of team meetings, feedback sessions, and special day celebrations.

Why You'llLove This Job

• Remote work from anywhere in Turkey.
• Competitive salary & performance bonuses earn extra with up to 20% bonus.
• Stable and established project strong team culture and career opportunities.
• Growth & development one-on-one mentoring, career coaching, and promotion paths.
• Public holiday perks shifts on official holidays paid x2 by law.

Salary & Benefits

• Quality Bonus: Up to 20% of salary (valid until end of 2025).
• Private Health Insurance: Provided via Mapfre (employee only).

Work Schedule

• Rotating shifts:
• 09:0018:00
• 10:0019:00
• 11:0020:00
• 12:0021:00
• 13:0022:00
• Split shift: 09:0013:00 / 18:0023:00 (every 78 weeks, with 2 days off, includingone weekend day).
• Breaks: 1 hour daily (within 9-hour schedule).
• Days off: Sunday + 1 variable day.

Training

• Duration: 2 weeks (weekdays only, weekends off).
• Hours: 09:0018:00 / 10:0019:00.
• Format: Online.
• Attendance is mandatory.

Requirements

• Located in Turkey, able to work from home.

Apply now and join theteam where stability, growth, andinternational experience await!