Application Specialist, Ankara

Sandvik; Çankaya; On-site; TRY 60,000 - 80,000; Full time

Job summary

Sandvik is looking for an experienced Application Specialist to enhance customer value by aligning our solutions with their needs. The role entails understanding customer requirements in metalworking, providing technical support, and collaborating closely with sales teams to enhance productivity.

The ideal candidate will have a Bachelor’s degree in mechanical engineering, at least 5 years of experience in cutting tools and machining, and strong English and Turkish language skills. Additionally, extensive travel and a valid driving license are required.

Qualifications

• Bachelor’s degree in mechanical engineering or relevant fields is required.
• 5+ years of expertise in cutting tools and machining applications.
• Experience with complex technical project management is essential.
• Strong English and Turkish communication skills are mandatory.
• Applicants must have completed military service (males) and have a valid driving license.

Responsibilities

• Deliver technical solutions and support sales for customers.
• Recommend products that meet client business needs.
• Analyze customer needs to improve efficiency in production.
• Test applications for customer-specific components.
• Implement projects and secure orders.
• Provide training on product features to clients.
• Resolve technical issues that arise during or after implementation.
• Coordinate between technical and commercial teams.

Skills

Cutting tools expertise

Technical project management

Relationship building

CAD/CAM knowledge

Bilingual (English and Turkish)

Education

Bachelor’s degree in mechanical engineering

Tools

Dynamics 365

Job description

Job Purpose

We are seeking an Application Specialist to ensure the creation and delivery of optimal value for the customer, by matching our Total Solutions Offer to the customer needs, in line with both company strategy and LBP (Local Business Plan). The main task involves understanding customers' needs in metalworking, as well as educating customers, prospects, and distributors of Sandvik Coromant's products and capabilities. It is essential for the applications specialist to effectively provide detailed information on various products, programs or services offered by Sandvik Coromant, but also clearly and effectively communicate what the customer needs back to the Sandvik Coromant Team.

Responsibilities

• Fulfills total delivery of technical solution and provides sales support to end-customers and distributors in close cooperation with Account Managers to grow share of wallet at maintain, strengthen and develop customers and ensures that agreed priorities in the Account Plans and Customer Value Plans are implemented.
• Recommends products and services that fit well with clients’ business needs during solution offer with Account Managers.
• Works in close cooperation with customers to improve efficiency and productivity in their production (Manufacturing Wellness) and supports sales activities by thorough analysis of customer’s technical needs and pain-points.
• Develops test applications used for testing modules, including customer-specific components.
• Implements projects and secures to close them with an order.
• Develops and delivers training to external partners and customers on the features of their purchase.
• Troubleshoots, investigates, and resolves technical problems that arise during or after implementation.
• Coordinates and organizes interaction between technical and commercial departments of the company, as well as relevant distributor services for projects in the Sales department.
• Ambassador for driving new ways of working and future technology within his/her expertise field to ensure customers’ needs are fulfilled and profitable business is gained for Sandvik Coromant.
• Ensuring that Pipelines are worked on and support in closing pipelines.
• Sales Pipeline Management in CRM system “Dynamics 365” - Support Sales Management in providing accurate forecasts, budgets and targets as required.

Qualifications

• Bachelor’s degree in mechanical engineering, or relevant degrees.
• Minimum 5 years of proven expertise in cutting tools and machining applications in automotive, aerospace and general engineering components, with deep knowledge of manufacturing processes in metal cutting and their optimization.
• Experience in managing complex technical projects end-to-end and skilled in building collaborative relationships that drive customer value.
• Good knowledge of CAD/CAM systems and digital machining tools is an advantage.
• Good command of written and spoken English and Turkish is required.
• Military service must be completed (for male candidates only).
• High willingness to travel without any restrictions.
• Having valid driving license class B.
• Residing in Ankara.