Ankara Branch Manager

iDATA International; Çankaya; On-site; TRY 300,000 - 420,000; Full time

Job summary

iDATA International in Ankara is seeking a Branch Manager to lead the daily operations of the Ankara branch and ensure high service standards in visa processing. You will manage the team, oversee cash handling, and coordinate with other branches while driving efficiency and accuracy.

Responsibilities include planning workflows, reporting to management, and ensuring compliance with company procedures. The role requires strong leadership, organizational skills, and the ability to work flexible

Qualifications

• Native-level proficiency in German (written and spoken).
• Advanced proficiency in English.
• Minimum 5 years of managerial and team management experience.
• Proven experience in operations management and team coordination.
• Strong planning, organizational, and follow-up skills.
• Excellent communication, presentation, and representation skills.
• Proficient in MS Office applications.

Responsibilities

• Manage all branch operational processes and ensure smooth daily operations.
• Plan, organize, monitor, and control the branch’s daily workflow.
• Oversee performance and work distribution of the team.
• Handle branch cash operations and reporting of the main cash desk.
• Monitor document and file transfer processes between branches.
• Address maintenance and equipment needs for the branch.
• Prepare monthly attendance and timesheet records.
• Participate in visa application processes with the team.
• Ensure operations comply with procedures and service standards.
• Provide regular performance reports to management.

Skills

German (native)

English (advanced)

Team management

Operations management

Analytical thinking

Communication skills

MS Office

Tools

MS Office

Job description

Founded in 1998, iDATA is an official visa application center authorized by the Ministries of Foreign Affairs of Germany and Italy to provide visa services. We continue our operations by prioritizing quality, reliability, and customer satisfaction across all areas of service.

We are currently looking for a Branch Manager to join our Ankara branch.

Job Description

• Manage all operational processes of the branch and ensure efficient, smooth, and uninterrupted daily operations,
• Plan, organize, monitor, and control the branch’s daily workflow,
• Manage the performance and work processes of the team, ensuring effective coordination and task distribution,
• Take responsibility for branch cash operations, including the management and reporting of the main cash desk and preliminary accounting processes,
• Monitor and report document and file transfer processes between branches,
• Identify operational needs related to maintenance, equipment, and other branch requirements, and ensure that necessary actions are taken,
• Prepare monthly employee attendance and timesheet records and submit them to the relevant departments,
• Actively participate in visa application processes together with the team as part of daily operations,
• Ensure that all branch operations are carried out in accordance with company procedures and service standards,
• Monitor the operational performance of the branch and provide regular reports to management.

Qualifications

• Native-level proficiency in German, both written and spoken,
• Advanced proficiency in English,
• Minimum 5 years of managerial and team management experience,
• Proven experience in operations management and team coordination,
• Strong planning, organizational, and follow-up skills,
• Ability to work flexible hours when required,
• Highly attentive to rules, procedures, accuracy, and detail,
• Strong analytical thinking and problem-solving skills,
• Excellent communication, presentation, and representation skills,
• Open to listening and feedback, with strong empathy and interpersonal skills,
• Proficient in MS Office applications.