After Sales Services Manager

Michael Page; Fatih; On-site; TRY 600,000 - 900,000; Full time

Job summary

Michael Page is seeking an After Sales Services Manager to oversee all after-sales operations for a fleet of electric commercial vehicles in Türkiye and to support international service activities.

The role requires leading a skilled team, coordinating maintenance, dealer networks, and parts planning, while driving cost control and service excellence across domestic and international operations.

Qualifications

• Bachelor's degree in a relevant engineering field.
• Minimum 5 years in After Sales leadership in automotive.
• Strong knowledge of commercial vehicles, preferably light commercial.
• Experience with service operations, dealer networks, fleet customers or aftermarket organizations.
• Fluent English, written and spoken.

Responsibilities

• Lead and manage all after-sales service operations.
• Ensure timely maintenance for customer vehicles.
• Maximize vehicle uptime through proactive service management.
• Coordinate rapid response for breakdowns and issues.
• Drive root-cause analysis and corrective actions.
• Manage spare parts planning and inventory.
• Conduct customer visits and technical trainings.
• Monitor warranty and service costs.
• Manage dealer and service partners and network expansion.
• Develop understanding of vehicle platform and systems.
• Respond to international service tickets timely.
• Coordinate remote support for overseas centers.
• Lead and develop the after-sales team.

Skills

After-sales leadership

Fleet operations

Dealer networks

Customer service

English fluent

Problem solving

Stakeholder management

Field and office

EV technology interest

Education

Bachelor's degree in engineering

Job description

The After Sales Services Manager will be responsible for overseeing all after-sales operations for a fleet of electric commercial vehicles in Türkiye and supporting international service activities.

Our client is a growing company operating in the electric commercial vehicle industry.

Description

• Lead and manage all after-sales service operations.
• Ensure periodic maintenance activities are completed on time for customer vehicles.
• Maximize vehicle availability and operational uptime through proactive service management.
• Coordinate rapid response activities for vehicle breakdowns and technical issues.
• Drive root cause analysis processes for recurring failures and coordinate corrective actions with internal departments.
• Manage spare parts planning, inventory, warehousing and related sales activities.
• Conduct customer visits and organize technical trainings when required.
• Monitor and optimize warranty and operational service costs.
• Manage existing dealer and service partners and support network expansion when needed.
• Develop a strong understanding of the vehicle platform and its technical systems.
• Ensure timely and accurate responses to international service tickets.
• Coordinate remote support activities for overseas service centers.
• Lead, motivate and develop the after-sales team while maintaining high service standards.

Profile

A successful After Sales Services Manager should have:

• Bachelor's degree in Mechanical Engineering, Electrical & Electronics Engineering, Mechatronics Engineering or a related technical field.
• Minimum 5 years of experience in an After Sales Services leadership role within the automotive industry.
• Strong knowledge of commercial vehicles, preferably light commercial vehicles.
• Experience managing service operations, dealer networks, fleet customers or aftermarket organizations.
• Ability to work effectively in both office and field environments.
• Strong problem-solving, planning and organizational skills.
• Customer-focused mindset with excellent communication and stakeholder management capabilities.
• Fluent English communication skills, both written and verbal.
• Proactive, hands-on and resilient, with a strong sense of ownership
• Interest in learning electric vehicle technologies and supporting the transition to e-mobility.

Job Offer

• Opportunity to join a growing and innovative company operating in automotive sector.
• Opportunity to work on both domestic and international operations.

This is a role to lead after sales operations in the automotive sector.