Account Manager

Exely; Konak; Remote; TRY 180,000 - 300,000; Full time

Benefits offered by this job

Remote work

KPI-based commissions

Laptop provided

Health insurance after probation

Meal card

Training & onboarding

Job summary

Exely, a global IT company serving hotels, is looking for an Account Manager to grow revenue from Turkish clients. Remote role with on-site visits to hotels in Turkey, monthly 15 meetings target, and collaboration with our global teams.

You will be the primary liaison for local clients, drive direct online sales, and participate in events while developing relationships and staying current with industry trends. Training provided and KPI-based commissions apply.

Qualifications

• Based in Turkey with ability to visit hotels on-site.
• At least 1 year hands-on experience in Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines.
• Strong communication skills in Turkish and English; proactive with client relationships.

Responsibilities

• Be the primary contact for local clients in Turkey, addressing queries or issues early on.
• Observe and evaluate client performance to identify growth opportunities and provide suggestions.
• Hold regular check-ins and quarterly business reviews to monitor progress and discover new prospects (up to 15 on-site meetings per month).
• Collaborate with internal teams to resolve client issues promptly and ensure a smooth experience.
• Promote direct online sales and focus on revenue strategy to achieve high results.
• Engage in local events and marketing activities (webinars, exhibitions, breakfasts) to expand partnerships.

Skills

Turkish & English communication

Client relationship building

Analytical skills

CRM proficiency

Power BI & Excel

Tools

Zendesk

Omnidesk

Jira

Excel

Power BI

Job description

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

Our team is growing rapidly in the EMEA region and we are looking for an Account Manager (Customer Engagement Specialist) to increase revenue of our clients (hoteliers) in Turkey.

As an Account Manager, you will:

• Be the primary contact for local clients in Turkey, addressing any queries or issues early on;
• Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly;
• Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover newprospects for growth. We expect you will be able to handle 15 onsite meetings per month with clients;
• Work alongside internal teams to fix client problems promptly and ensure their experience is smooth;
• Work with the current customer base proactively to boost direct online sales;
• Keep focus on revenue strategy and help partners in achieving high results;
• Participate in local events and be engaged in the proactive marketing activities such as webinars, exhibitions and business breakfasts with partners;
• Work in an global team and have a good opportunity to exchange experience and implement the best practices in life;
• Maintain a good knowledge of our products and keep yourself informed about current industry trends and top practices;
• Promote our clients' interests within the organisation, encouraging the creation of new product features and developments, based on feedback from our clients.

Probation period:

The first three (3) months of your employment will be considered as a probationary period. During first 2 months, you’ll attend courses related to our IT products and service rules, and you'll be onboarded by Customer Support Department and after that, starting 3d month you’ll start your work in Customer Success Department.

Expected results for probation period:

• Pass product certification;
• Pass support certification;
• Pass analytics tools for Customer Success Specialist certification;
• Pass the usability of the hotel's website certification.

Requirements

• Based in Turkey (Ankara or Izmir);
• Able to work remotely, ready to visit hotels on-site;

• At least1 yearhands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines;
• Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage;
• Knowledge of revenue structure of hoteliers would be a great advantage;
• Strong communicationskills, both written and verbalTurkishand English;
• Very proactive, able to build strong relationships with clients;
• Strong analytical skills;
• Comfortable with CRM and computer software (Excel, Power BI);
• Comfortable with ticket and helpdesk systems (Zendesk,Omnidesk, or Jira).

Benefits

• Competitive salary based on your experience;
• Commissions based on KPI;
• It's remote full time job with working hours 09AM-6PM;
• Laptop, headset and mobile phone for work;
• Health insurance after probation period;
• Corporate mealcard;
• You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings;
• The start-up environment is fast-paced and constantly growing, with full support from our established international team;
• Online & Offline camps,workshopsand gatherings.