Customer Care Executive à United States

At BMC, trust is not just a word - it's a way of life! We are an award-winning, equal opportunity, culturally diverse, and fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, knowing that you will bring your best every day. We champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!As a Customer Support Specialist at BMC, you will be part of the Customer Success team that brings transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. You will help drive our long-term go-to-market offering by assisting customers in leveraging their world-class technology and partnership with BMC to realize the full value of their investments.In this role, you will provide courteous, efficient, and professional technical support by phone and email to customers across various industries. You will troubleshoot intermediate to complex problems, recommend appropriate actions, and manage competing priorities. Additionally, you will escalate issues and work directly with Research and Development to resolve complex support problems. Your responsibilities will also include updating case documentation, managing customer expectations, and contributing to knowledge base articles.To excel in this role, you should have 5+ years of experience supporting software products, preferably in a Smart Reporting and Helix ITSM environment. You should be highly motivated, independent, flexible, and possess strong team-directed abilities. Strong verbal and written communication skills in English are essential, along with the ability to interpret and answer complex technical questions.At BMC, we value our people and their authentic selves. With a global team of 6000+ brilliant minds, we are committed to fostering a diverse and inclusive work environment. If you are excited about joining BMC and this team, we encourage you to apply, even if you are unsure if you meet all the qualifications for the role.BMC's compensation package includes more than just a salary. We offer various rewards, including a variable plan and country-specific benefits, to ensure our employees are paid fairly and equitably. If you have had a break in your career, BMC welcomes you to apply for this role through our Returnship program, designed for candidates looking to re-enter the workforce. Visit [BMC Returnship Program](https://bmcrecruit.avature.net/returnship) to learn more and apply.,

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