YR23- Indoor Sales Executive/ Customer Service (Freight forwarding) | Min 3 Years Experience

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 36,000 - 39,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. is seeking an Indoor Sales Executive/Customer Service professional for freight forwarding. The role involves coordinating quotations, bookings, and shipment execution with overseas offices to ensure smooth operations.

You will manage import/export inquiries across sea, air, and land transport, maintain client relationships, and monitor sales performance while supporting forecasting and pipeline tracking. This full-time position is based in Singapore.

Qualifications

• At least 3 years of relevant freight forwarding experience.
• Proficiency with Microsoft Office tools (Word, Excel, etc.).

Responsibilities

• Respond promptly and professionally to client inquiries.
• Coordinate quotations, bookings and shipment execution with overseas offices and agents.
• Handle import/export inquiries and bookings across sea, air and land transport.
• Activate shipments based on confirmed selling rates and cost structures.
• Collaborate with sales to ensure smooth handover and operational follow through.
• Source competitive rates from hauliers, shipping lines, co-loaders, overseas agents and subcontractors.
• Monitor sales performance and contribute to forecasting and pipeline tracking.
• Develop and maintain strong relationships with customers and vendors.
• Establish and manage client-specific standing orders or SOPs for recurring shipments.
• Work closely with internal departments and external partners to ensure seamless execution.
• Check and verify incoming job-related invoices before submission to the Finance Department.
• Uphold all company policies including compliance, HSSE&Q standards, and Code of Business Conduct.
• Stay informed on industry trends, freight regulations, and market developments.
• Participate in training and development programs to enhance product knowledge and sales skills.
• Propose and implement process improvements to boost operational efficiency and customer satisfaction.

Skills

Customer service

Communication

Tools

Microsoft Office

Job description

Indoor Sales Executive/ Customer Service (Freight forwarding)

5 days, 9am- 5.30pm

Address:Clemenceau Avenue, UE Square Singapore 239920 (Fort Canning)

Salary: $3200 -$3500

Job scope:

• Respond promptly and professionally to client inquiries, ensuring high service standards.
• Liaise with overseas offices and agents to coordinate quotations, bookings and shipment execution.
• Handle import/export enquiries and bookings across sea, air and land transport modes.
• Activate shipments based on confirmed selling rates and cost structures.
• Collaborate closely with sales personnel to ensure smooth handover and operational follow through.
• Source and maintain competitive rates from hauliers, shipping lines, co -loaders, overseas agents and subcontractors.
• Monitor sales performance and contribute to forecasting and pipeline tracking.
• Develop and maintain strong, long-term relationships with customers and vendors.
• Establish and manage client-specific standing orders or SOPs for recurring shipments.
• Working closely with internal departments (Sales, Operations, Finance) and external partners to ensure seamless execution.
• Check and verify incoming job-related invoices before submission to the Finance Department.
• Uphold all company policies including compliance, regulatory requirements, HSSE&Q standards, and Code of Business Conduct.
• Stay informed on industry trends, freight regulations, and market developments.
• Participate in training and development programs to enhance product knowledge and sales skills.
• Propose and implement process improvements to boost operational efficiency and customer

Requirements:

• At least 3years of relevant experience in the freight forwarding industry
• Very good proficiency with Microsoft Office Tools (Word, Excel etc.)