6723 - Inside Sales Executive (Freight Forwarding)

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 36,000 - 39,000; Full time

Job summary

The Supreme HR Advisory Pte Ltd is seeking an Indoor Sales Executive/Customer Service in Freight Forwarding. The role requires coordinating quotations, bookings and shipment execution with overseas offices and agents, handling import/export inquiries and ensuring high service standards.

You will liaise with customers and internal teams to ensure seamless shipment processing, monitor operations, and maintain strong relationships with vendors.

Qualifications

• 3+ years in freight forwarding or related field.
• Proficient in MS Office tools (Word, Excel).
• Strong communication and problem-solving abilities.

Responsibilities

• Respond promptly and professionally to client inquiries and maintain high service standards.
• Coordinate quotations, bookings and shipment execution with overseas offices and agents.
• Handle import/export inquiries across sea, air and land transport modes.
• Activate shipments based on selling rates and cost structures.
• Collaborate with sales and operations for smooth handover and follow-through.

Skills

Freight forwarding knowledge

Customer service

Quotation coordination

Shipment coordination

Invoice verification

Tools

MS Office (Word, Excel)

Job description

Indoor Sales Executive/ Customer Service (Freight forwarding)

5 days, 9am- 5.30pm

Address:Clemenceau Avenue, UE Square Singapore 239920 (Fort Canning)

Salary: $3200 -$3500

Job scope:

• Respond promptly and professionally to client inquiries, ensuring high service standards.
• Liaise with overseas offices and agents to coordinate quotations, bookings and shipment execution.
• Handle import/export enquiries and bookings across sea, air and land transport modes.
• Activate shipments based on confirmed selling rates and cost structures.
• Collaborate closely with sales personnel to ensure smooth handover and operational follow through.
• Source and maintain competitive rates from hauliers, shipping lines, co -loaders, overseas agents and subcontractors.
• Monitor sales performance and contribute to forecasting and pipeline tracking.
• Develop and maintain strong, long-term relationships with customers and vendors.
• Establish and manage client-specific standing orders or SOPs for recurring shipments.
• Working closely with internal departments (Sales, Operations, Finance) and external partners to ensure seamless execution.
• Check and verify incoming job-related invoices before submission to the Finance Department.
• Uphold all company policies including compliance, regulatory requirements, HSSE&Q standards, and Code of Business Conduct.
• Stay informed on industry trends, freight regulations, and market developments.
• Participate in training and development programs to enhance product knowledge and sales skills.
• Propose and implement process improvements to boost operational efficiency and customer

Requirements:

• At least 3years of relevant experience in the freight forwarding industry
• Very good proficiency with Microsoft Office Tools (Word, Excel etc.)

Chaw Chiaw Han | R22106723 The Supreme HR Advisory Pte Ltd | EA 14C7279