Inside Sales/ Customer Service Executive [Freight forwarding]

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 36,000 - 39,000; Full time

Job summary

The Supreme HR Advisory Pte Ltd in Singapore is seeking a Freight Forwarding coordinator to respond promptly to client inquiries, coordinate quotations, bookings and shipment execution across sea, air and land transport.

You will liaise with overseas offices and agents, source competitive rates, maintain client and vendor relationships, monitor sales performance and help develop SOPs while upholding HSSE & Q standards and company policies.

Qualifications

• Strong communication and customer service skills.
• Ability to coordinate quotations and bookings across multiple transport modes.
• Experience supporting freight forwarding activities.

Responsibilities

• Respond promptly and professionally to client inquiries.
• Coordinate quotations, bookings and shipment execution with overseas offices and agents.
• Handle import/export enquiries across sea, air and land transport modes.
• Source and maintain competitive rates from carriers and agents.
• Collaborate with internal teams to ensure seamless execution.
• Check invoices before submission to Finance.

Skills

Client liaison

Logistics coordination

Sales support

Tools

Microsoft Office

Job description

(Freight forwarding)

5 days, 9am- 5.30pm

Address:Clemenceau Avenue, UE Square Singapore 239920 (Fort Canning)

Salary: $3200 -$3500

Job scope:

• Respond promptly and professionally to client inquiries, ensuring high service standards.
• Liaise with overseas offices and agents to coordinate quotations, bookings and shipment execution.
• Handle import/export enquiries and bookings across sea, air and land transport modes.
• Activate shipments based on confirmed selling rates and cost structures.
• Collaborate closely with sales personnel to ensure smooth handover and operational follow through.
• Source and maintain competitive rates from hauliers, shipping lines, co -loaders, overseas agents and subcontractors.
• Monitor sales performance and contribute to forecasting and pipeline tracking.
• Develop and maintain strong, long-term relationships with customers and vendors.
• Establish and manage client‑specific standing orders or SOPs for recurring shipments.
• Working closely with internal departments (Sales, Operations, Finance) and external partners to ensure seamless execution.
• Check and verify incoming job‑related invoices before submission to the Finance Department.
• Uphold all company policies including compliance, regulatory requirements, HSSE&Q standards, and Code of Business Conduct.
• Stay informed on industry trends, freight regulations, and market developments.
• Participate in training and development programs to enhance product knowledge and sales skills.
• Propose and implement process improvements to boost operational efficiency and customer

Requirements:

• At least 3years of relevant experience in the freight forwarding industry
• Very good proficiency with Microsoft Office Tools (Word, Excel etc)

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279