Youth Worker

V-SWIFT PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

V-SWIFT PTE. LTD. seeks a Youth Worker to act as the first point of contact for student incidents during curriculum time, focusing on well-being and safety.

You will assess student needs, de-escalate crises, support reintegration to class, and work with school staff to design targeted well-being programmes.

Requirements include a Diploma or Degree in Social Work or related field, at least 1 year of youth-work experience, and proficiency with MS Office tools.

Qualifications

• Diploma or degree in social work, psychology, youth work or related field.
• Minimum 1 year experience working with youths in school, residential home, or community center.
• Strong emotional intelligence and calm, empathetic communication in high-stress situations.
• Ability to build rapport with students while maintaining professional boundaries.
• Proficient with MS Word, PowerPoint, Excel and collaboration tools.

Responsibilities

• Serve as first point of contact for incidents during curriculum time.
• Assess students' needs and well-being.
• De-escalate and support students during meltdowns and reintegration.
• Engage in proactive outreach and relationship building with students.
• Collaborate with Year Heads and SH/SWB to support Tier 2 students.
• Provide progress reports and escalate concerns to SMT if urgent.

Job description

Youth Worker

3.1Primary Response and Support

• Act as first point of contact for incidents and calls happening duringcurriculum time, especially those involving students with well-being concerns.
• Conduct initial assessment of students’ needs and well-being.
• Implement immediate de-escalation strategies if needed to ensure theirpsychological and physical well-being.
• Provide support to students during meltdowns, with a focus on re-integrationback to class quickly, where possible.

3.2Relationship Building and Early Prevention

• Engage students through to build trust and rapport. Further guidelines will beprovided in due time.
• Conduct proactive outreach to students who may benefit from additionalsupport (e.g. students with motivational issues who may skip classes or committruancy, students with known peer relational issues, students who are isolated)

3.3Programme and Case Support

• Work with Year Heads (YH), Subject Head of Student Well-being (SH/SWB) andEducational Support Committee (ESC) to provide support for Tier 2 studentsidentified for additional support through school programmes. Duties could rangefrom supervision of pre-existing activities, new programme design, leadingprogramme activities to monitoring progress of students during activities.
• Where necessary, engage in mentorship support for students who may benefit fromadditional support, as identified by the ESC and/or Case Management Team (CMT).
• In cases involving disciplinary issues, the Youth Worker’s role beyond initialresponse and reporting is to provide long-term check-in and support forstudents who may need further emotional support after incidents, as guided bythe Student Management Team (SMT) or SH/SWB.

3.4Monitoring and Reporting

• Provide SH/SWB with progress reports of students following close monitoring andsupervision. Report presenting concerns and/or budding strengths to aid futureintervention design.
• Report any rising concerns to SH/SWB, or to the Head of Department for StudentManagement (HOD/SM) and Subject Head of Student Management (SH/SM), if criticaland urgent (e.g., self-harm, violent breakdowns, fights, bullying).

4.SCOPE AND LIMITATIONS

• The Youth Worker provides practical support and guidance but does not conductformal counselling or therapy sessions.
• All interventions operate within the school's student development framework andpolicies
• The role supports but does not replace formal disciplinary, counselling orspecial educational needs support processes when required.
• The Youth Worker shall not contact parents directly, but instead work closelywith school staff to relay information if necessary.

ThePersonnel should preferably have the following qualifications, skills andexperience:

(a)Education: Diploma or Degree in Social Work, Psychology, Youth Work, ora related Social Science field.

(b)Experience: at least 1 year of experience working with youths in aschool, residential home, or community center

(c)Soft Skills:

• -HighEmotional Intelligence: Ability to remain calm and empathetic inhigh-stress or confrontational situations.
• -Communication:Able to speak the "language of youth", build connections whilemaintaining professional boundaries.
• -Resilience:Capacity to handle setbacks, as progress with students can often be slow.

(d)Disposition:

• -Patient
• -Teamplayer
• -Compassionate

(e)Computer Literacy: MS Word, MS PowerPoint, MS Excel, MSTeams, MS Outlook, etc