WSA Executive

Ng Teng Fong General Hospital; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Ng Teng Fong General Hospital (NTFGH) is seeking a Ward Service Associate to support daily ward operations and deliver high-quality patient care. You will collaborate with ward supervisors and team members to ensure smooth service delivery and optimal patient experience.

The role requires a bachelor’s degree, a strong service mindset, excellent communication, and the ability to work independently in a fast-paced hospital environment.

Qualifications

• Minimum Bachelor's degree or equivalent qualification; fresh graduates are welcome and preferred.
• Strong service mindset with excellent service skills and a keen attention to detail.
• Self-motivated, independent, proactive, and resourceful, with the ability to thrive in a fast-paced environment.
• Hands-on and solution-oriented, with strong problem-solving abilities and effective leadership potential to guide and support a team.
• A cooperative team player with strong interpersonal and communication skills.

Responsibilities

• Work as part of the Ward Service Associate (WSA) team to uphold high service standards and deliver excellent patient care.
• Collaborate closely with the ward supervisor and team members to ensure smooth daily operations and a positive patient experience.
• Assist in managing and maintaining adequate ward stock and supplies to support efficient ward operations.
• Oversee the deployment and scheduling of Ward Service Associates (WSAs) within the wards.
• Lead and participate in quality improvement initiatives to enhance service delivery and operational effectiveness.

Skills

Service mindset

Interpersonal skills

Leadership potential

Team collaboration

Communication skills

Education

Bachelor's degree

Job description

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Duties and Responsibilities

• Work as part of the Ward Service Associate (WSA) team to uphold high service standards and deliver excellent patient care.
• Collaborate closely with the ward supervisor and team members to ensure smooth daily operations and a positive patient experience.
• Assist in managing and maintaining adequate ward stock and supplies to support efficient ward operations.
• Oversee the deployment and scheduling of Ward Service Associates (WSAs) within the wards.
• Supervise WSAs to ensure patients’ nutritional and dietary needs are met according to established guidelines.
• Receive guidance and direction from the supervising officer/department head/operations lead to support operational and service excellence.
• Lead and participate in quality improvement initiatives to enhance service delivery and operational effectiveness.
• Serve as a project manager or equivalent to oversee and drive nursing-related projects from planning to implementation.
• Participate in and support nursing-related events, including planning, coordination, execution, and post-event activities.
• Perform any other ad hoc duties as required to support operational needs.

Requirement

• Minimum Bachelor's degree or equivalent qualification; fresh graduates are welcome and preferred.
• Strong service mindset with excellent service skills and a keen attention to detail.
• Self-motivated, independent, proactive, and resourceful, with the ability to thrive in a fast-paced environment.
• Hands-on and solution-oriented, with strong problem-solving abilities and effective leadership potential to guide and support a team.
• A cooperative team player with strong interpersonal and communication skills.
• Able to build positive working relationships with the Nursing team and collaborate effectively with staff at all levels.

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering Incredible Care & Health, Together, reach out to us today.