Ward Services Leader & Project Manager

National University Polyclinics; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

JurongHealth Campus is seeking a Ward Service Associate to support ward operations and ensure exceptional patient care. You will collaborate with the ward team, supervise WSAs, manage supplies, and participate in quality improvement initiatives within a collaborative hospital environment.

The role emphasizes service excellence, leadership potential, and the ability to work across nursing teams in a fast-paced public healthcare setting.

Qualifications

• Minimum Bachelor’s degree or equivalent qualification; fresh graduates are welcome and preferred.
• Strong service mindset with excellent service skills and a keen attention to detail.
• Self‑motivated, independent, proactive, and resourceful, with the ability to thrive in a fast paced environment.
• Hands‑on and solution‑oriented, with strong problem solving abilities and effective leadership potential to guide and support a team.
• A cooperative team player with strong interpersonal and communication skills.
• Able to build positive working relationships with the Nursing team and collaborate effectively with staff at all levels.

Responsibilities

• Work as part of the Ward Service Associate (WSA) team to uphold high service standards and deliver excellent patient care.
• Collaborate closely with the ward supervisor and team members to ensure smooth daily operations and a positive patient experience.
• Assist in managing and maintaining adequate ward stock and supplies to support efficient ward operations.
• Oversee the deployment and scheduling of Ward Service Associates (WSAs) within the wards.
• Supervise WSAs to ensure patients’ nutritional and dietary needs are met according to established guidelines.
• Receive guidance and direction from the supervising officer/department head/operations lead to support operational and service excellence.
• Lead and participate in quality improvement initiatives to enhance service delivery and operational effectiveness.
• Serve as a project manager or equivalent to oversee and drive nursing-related projects from planning to implementation.
• Participate in and support nursing-related events, including planning, coordination, execution, and post-event activities.
• Perform any other ad hoc duties as required to support operational needs.

Skills

Service mindset

Attention to detail

Team collaboration

Leadership potential

Education

Bachelor's degree or equivalent

Job description

JurongHealth Campus is seeking a Ward Service Associate to support ward operations and ensure exceptional patient care. You will collaborate with the ward team, supervise WSAs, manage supplies, and participate in quality improvement initiatives within a collaborative hospital environment.

The role emphasizes service excellence, leadership potential, and the ability to work across nursing teams in a fast-paced public healthcare setting.