Workplace Ambassador

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 45,000 - 71,000; Full time

Job summary

Jones Lang LaSalle Incorporated on-site in Singapore seeks a Workplace Ambassador to deliver outstanding guest service at events and daily operations. You will welcome guests, respond to inquiries, and maintain a polished presence across settings.

Responsibilities include supporting event operations, visitor management, and coordinating with departments and vendors, while upholding premium venue standards and brand guidelines.

Qualifications

• 3-years’ experience in Hospitality/ F&B or Tourism sector or related professional area.
• Proactive mindset and ability to manage C-suite and VVIP personnel.

Responsibilities

• Welcome and assist guests with warmth, professionalism, and attention to detail.
• Respond promptly to client and guest inquiries both in person and via email/MS Teams.
• Anticipate guest needs and provide proactive assistance throughout events.
• Coordinate with different departments to ensure seamless operation.
• Liaise with suppliers, caterers, AV technicians, and other service providers.

Skills

Customer service

Verbal and written English

Education

Diploma from an accredited institute

Tools

Microsoft Word

Excel

PowerPoint

Job description

Workplace Ambassador### Workplace AmbassadorApply: On-site: Singapore: Full time: Posted Today: REQ545971**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.TitleWorkplace AmbassadorBusiness Unit /AccountIntegrated Facilities ManagementReporting toExecutive Conference Suites Lead**Duties & responsibilities****Deliver Outstanding Guest Service**o Welcome and assist guests with warmth, professionalism, and attention to detailo Respond promptly to client and guest inquiries both in person and via email/MS Teamso Anticipate guest needs and provide proactive assistance throughout eventso Handle requests with efficiency and a genuine service-oriented approacho Maintain a polished, professional presence at all times**Support Event Operations**o Foster a sense of community and create happiness at work for our team, our client and their guest.o Creating a welcoming environment for C-suite guest, VVIPs, internal & external customers by providing authentic, caring and timely service.o Ensure grooming guidelines are maintained to ensure brand consistencyo Handle several tasks simultaneously while maintaining service qualityo Adapt quickly to changing circumstances and last-minute requestso Assist with preparing and serving drinks.o Stay organized during busy periods and high-volume eventso Coordinate with different departments to ensure seamless operationso Remain calm and solution-focused under pressure**Visitor Management**o Serve as a key point of contact for clients, guests, and event attendeeso Provide clear, professional written and verbal communicationo Relay important information between clients, vendors, and internal teamso Prepare event notes and handover reports for seamless coordinationo Respond to inquiries with accuracy and attention to detail**Vendor Coordination**o Liaise with suppliers, caterers, AV technicians, and other service providerso Ensure vendors arrive on time and have everything needed for successful deliveryo Monitor vendor setup and service quality during eventso Communicate any issues or requirements to the Lead and Concierge.**Operations**o Support the day-to-day operations of the Executive Conference Suites ensuring a professional, welcoming, and seamless experience for guests, clients, and visitors.o Provide operational support and coverage at other sites as required, based on business and staffing needs.o Adapt quickly to different workplace environments and maintain consistent service standards across all assigned locations.o Demonstrate flexibility and a willingness to work across multiple sites to support operational requirements.o Conduct regular checks of public areas, restrooms, and event spaceso Address any cleanliness or presentation issues immediatelyo Help maintain inventory of event supplies and materialso Support the team in upholding premium venue standardsCandidate Specification**Qualifications**o 3-years’ experience in Hospitality/ F&B or Tourism sector or related professional area (Must have experience in airlines and hotel industry)o Managed high profile management team (e.g., C-suite & VVIPS)o Prior experience to manage meeting room services is an advantageo Diploma from an accredited instituteo Task Skillso Proficiency with Microsoft Word, Excel and PowerPoint.o Good command of verbal and written Englisho Proactive mindset and ability to manage C-suite and VVIP personnel’so Knowledge of food handling and white glove service skills are essential Execute premium service standards and readiness to meet expectationso In-dept knowledge of Wine, Spirits & Beverages (Able to create cocktails)o Personal Skillso Ability to meet tight schedules and deliver high quality of worko High level of communication and interpersonal skillso Good Grooming throughout the day to ensure professionalism**Location:**On-site –Singapore**Job Tags:**Guest ServiceIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!