Community Ambassador

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Singapore is seeking a Community Ambassador to foster a vibrant workplace experience. You will support the Workplace Team, enhance employee engagement, and ensure service excellence on site.

You will drive digital workplace initiatives, manage facilities operations, and collaborate with stakeholders to deliver consistent services, events and communications that reinforce belonging and well‑being.

Responsibilities

• Support the Workplace Team in delivering a seamless and engaging employee experience on site.
• Drive digital workplace initiatives, enabling automation, sensors, touchless technology, and new applications.
• Manage soft services/vendors (housekeeping, pantry, etc.) and monitor SLA performance.
• Maintain meeting room presentation standards and setup.
• Support preventive and planned maintenance to minimize costs and equipment risk.
• Ensure all technology platforms operate as intended and analytics are performed timely for proactive response.
• Understand local regulations as part of operations and contribute to continuous improvement.
• Contribute to the Human Experience Roadmap and employee engagement programs to foster belonging and well-being.
• Collaborate with stakeholders across the site to deliver consistent services and timely communications.

Job description

Community Ambassador### Community AmbassadorApply: On-site: Singapore: Full time: Posted Today: REQ546241**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Overall Role**The Community Ambassador is responsible for supporting the site in fostering a lasting, open, and collaborative relationship with employees through the delivery of a unique and authentic experience at the JLL Singapore where they are based.Support the delivery of a comprehensive and consistent range of services at the site with a focus on continuous improvement, operational excellence, safety, and compliance. Assist in creating an interesting and impactful employee engagement strategy.To support the Workplace Lead to deliver timely and consistent Workplace experience soft services & workplace operations technical services. Facilitate employee support and feedback and schedule regular meetings with key stakeholders to enhance relationships.This individual ensures that a seamless consistent level of service is provided at every user touchpoint. **Duties & responsibilities**Transforming to the Workplace Team of the futureo Support the introduction of technology and digital platforms to enable Workplace team to be mobile and present on the occupant floorso Adopt the JLL’s new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applicationso Support the development of an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile **Facilities Operations**o Soft services management which includes plan and coordinates soft services vendors from housekeeping, landscaping, pantry supplies, consumable and related services and monitor vendor performance and ensure SLA complianceo Manage meeting room presentation standards and setup.o Support the Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failureo Ensure all technology platforms are working as per the intent purpose and analytics are carried on a timely manner to ensure proactive responseo Understands operational SOP’s & propose / suggest changes as part of continuous improvemento Support Workplace Lead on minor projects / churn in the office with PMOo Understand local / government regulations as part of operations **Human Experience**o Ensure the delivery of the account’s Human Experience Roadmap at the site and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being at the siteo Support the delivery of programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and prideo Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I **Employee Engagement**o Create a fun and impactful employee engagement strategyo Engage with all guests, employees, and key stakeholderso Collate employee support/feedback initiatives e.g. FAQo Ensure delivery of services that are authentic, caring, and able to provide timely serviceso Ensure effective communications and reporting to Workplace Lead on operation matters and Workplace Experience **Communication**o Share regular event and celebrations content through internal monitors and other communication channels.o Learn innovative communication strategies **Reporting**o Ensure the monthly performance report is generated to meet Workplace standards.o Ensure accurate data on Events Management calendar and ATW recording**Location:**On-site –Singapore**Job Tags:**Facility Operations, Guest ServiceIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.