Workforce Specialist / HR Partner

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking an experienced Extended Workforce Onsite Specialist to be the main onsite partner for our contingent workforce program in Singapore. You will lead end-to-end lifecycle management, governance, and process improvements across HR,Legal, Finance, and operations to ensure compliant, high-quality workforce delivery.

You will drive training, stakeholder enablement, analytics, and cross-functional collaboration, delivering efficient solutions, reducing cycle times,

Qualifications

• 5+ years of experience in contingent workforce management or related fields.
• Strong project and stakeholder management skills.
• Ability to influence across multiple functions.
• Excellent analytical and communication skills.
• Advanced proficiency in Excel, PowerPoint, and data analysis tools.

Responsibilities

• Serve as the primary onsite point of contact for Extended Workforce activities in Singapore.
• Manage end-to-end contingent workforce lifecycle including onboarding and offboarding.
• Monitor performance, demand, onboarding readiness, and risks; resolve issues.
• Lead training for Hiring Managers on policies, systems, governance.
• Partner with HR, Finance, Legal, Procurement and IT on workforce initiatives.
• Ensure compliance with policies and regulations; support audits.

Skills

Project management

Stakeholder management

Analytical skills

Communication skills

Process improvement

Education

Bachelor's degree in Business Administration

Tools

SAP Fieldglass

Microsoft Excel

PowerPoint

Data analysis tools

Job description

Position Summary

• We are seeking an experienced and highly collaborative Extended Workforce Onsite Specialist to support the company's Extended Workforce program in Singapore.
• This role serves as the primary onsite partner for Hiring Managers, suppliers, HR, Finance, Legal, and operational teams, ensuring efficient execution of contingent workforce processes while maintaining compliance with corporate policies and regional regulations.
• The successful candidate will drive operational excellence, stakeholder education, workforce governance, process improvement initiatives, and cross-functional workforce programs that enhance the overall contingent workforce experience.
• The ideal candidate combines strong program management, workforce operations, stakeholder management, and analytical capabilities with a passion for continuous improvement and customer service.

Extended Workforce Operations

• Serve as the primary onsite point of contact for Extended Workforce activities within Singapore.
• Manage and support the end-to-end contingent workforce lifecycle, including requisition intake, onboarding, assignment management, extensions, conversions, and offboarding.
• Monitor fulfillment performance, workforce demand, onboarding readiness, and operational risks.
• Provide timely issue resolution and escalation management for workforce-related matters.
• Partner with suppliers and business leaders to ensure high-quality workforce delivery and service.

Training & Stakeholder Enablement

• Lead training and awareness sessions for Hiring Managers on Extended Workforce policies, procedures, systems, and governance requirements.
• Develop and maintain manager-facing training materials, process guides, and best practices.
• Provide ongoing consultation and support to business stakeholders on workforce engagement models, worker classifications, tenure management, and compliance requirements.
• Drive adoption of standardized workforce processes and governance practices.

Cross-Functional Partnership

• Partner closely with Human Resources, Finance, Global Employment Legal, Procurement, Security, IT, and business leaders on workforce-related initiatives.
• Support implementation of new workforce programs, policies, and compliance requirements.
• Act as a trusted advisor to stakeholders on workforce planning, governance, and operational effectiveness.
• Facilitate alignment across functions to ensure successful execution of workforce initiatives.

Governance & Compliance

• Ensure compliance with company policies, workforce governance standards, labor regulations, and contingent workforce program requirements.
• Support audits, compliance reviews, and workforce assessments.
• Identify compliance risks and partner with business and functional stakeholders to implement corrective actions.
• Maintain program documentation, process controls, and operational records.

Process Excellence & Transformation

• Evaluate existing workforce processes and identify opportunities to improve efficiency, scalability, and stakeholder experience.
• Lead initiatives focused on process standardization, automation, and continuous improvement.
• Streamline operational workflows across multiple functions to reduce cycle times and improve service delivery.
• Support regional and global workforce transformation initiatives.

Analytics & Reporting

• Analyze workforce trends, fulfillment performance, supplier performance, workforce spend, and operational metrics.
• Develop reporting and dashboards that support strategic workforce decisions.
• Provide actionable insights and recommendations to leadership and business stakeholders.
• Track program performance measures and identify opportunities for continuous improvement.

Supplier Management

• Partner with staffing suppliers to improve service quality, fulfillment effectiveness, and compliance.
• Conduct operational reviews and drive accountability for performance expectations.
• Support supplier onboarding, education, and continuous improvement initiatives.

Minimum Qualifications

• Bachelor's degree in Business Administration, Human Resources, Supply Chain, Operations, or a related field.
• 5+ years of experience in contingent workforce management, workforce operations, procurement operations, HR operations, program management, or related fields.
• Strong project management and stakeholder management skills.
• Demonstrated ability to influence and work across multiple functional organizations.
• Excellent analytical, problem-solving, and communication skills.
• Advanced proficiency in Microsoft Excel, PowerPoint, and data analysis tools.

Preferred Qualifications

• Experience working with SAP Fieldglass or other Vendor Management Systems (VMS).
• Experience supporting contingent workforce or managed service provider (MSP) programs.
• Knowledge of workforce compliance, worker classification, and labor regulations.
• Experience collaborating with HR, Finance, Legal, Procurement, and Operations teams.
• Lean, Six Sigma, or process improvement experience.
• Experience supporting regional or global workforce programs within a complex matrixed organization.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies.If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at [e-mail].

PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No. 01C4394 EA Registration No. R1877971 (Derrick Tiew Yong Han)