Workflow Optimization Lead - Real-Time Ops & Scheduling

TikTok Pte. Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

TikTok Pte. Ltd. is seeking an Operations professional to own scheduling, staffing assessment, real-time monitoring, and volume routing end-to-end. You will lead workflow optimization and queue design to improve SLA, efficiency, and safety outcomes.

The role requires strong data analysis, stakeholder management, and English communication skills, with experience in large-scale operations planning preferred.

Qualifications

• Bachelor's degree or higher with 4+ years in data analysis, scheduling, real-time monitoring, or performance planning.
• Strong logical and structural thinking with deadline and priority management.
• Strong project management, communication, and cross-team coordination skills.
• Advanced proficiency in MS Excel with ability to summarize insights clearly.
• Attention to detail with large datasets.
• Excellent English communication (written and verbal).

Responsibilities

• Optimize internal business processes by analyzing problems in business implementation.
• Build workflow strategy, platform design, queue design to improve performance and efficiency.
• Monitor intraday and improve daily/moderation performance through process and efficiency tactics with Partner Success Team.
• Oversee workflow setup, online follow-up and testing, and improve platform performance from business perspective.
• Manage moderation strategy operations and local market safety optimization.
• Monitor capacity delivery schedules and model deployment scenarios using data-driven analysis.
• Enable tooling by collaborating with cross-functional teams to improve capacity monitoring and reporting tools; translate business needs into requirements and adoption plans.

Skills

Data analysis

Scheduling

Real-time monitoring

Performance monitoring

Project management

Excel

Stakeholder management

English communication

Education

Bachelor's degree

Job description

TikTok Pte. Ltd. is seeking an Operations professional to own scheduling, staffing assessment, real-time monitoring, and volume routing end-to-end. You will lead workflow optimization and queue design to improve SLA, efficiency, and safety outcomes.

The role requires strong data analysis, stakeholder management, and English communication skills, with experience in large-scale operations planning preferred.