Work Pass Verification Specialist

V-ELEGANT PTE. LTD.; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

V-Elegant PTE. LTD. is seeking meticulous Document Verification Officers to support work pass and related applications.

You will review documents, validate information, and update records to ensure accuracy and timely completion. You will contact applicants by phone, identify discrepancies, handle confidential information, and escalate complex cases following SOPs. Strong Excel and software literacy are essential.

Qualifications

• Strong attention to detail with a meticulous approach to document checking.
• Experience using Microsoft Excel for data updates and record keeping.
• Good written and verbal communication skills.
• Ability to identify inconsistencies and discrepancies accurately.
• Comfortable handling confidential and sensitive information.

Responsibilities

• Review documents for clarity, completeness, and authenticity.
• Verify form data against documents and systems for accuracy.
• Identify and annotate discrepancies or missing information.
• Update records in systems and Excel files.
• Call applicants to request missing/unclear documents.
• Address forged documents; conduct interviews as needed.
• Escalate complex cases according to SOPs.
• Process applications within service timelines and KPIs.
• Maintain confidentiality and secure handling of documents.
• Follow security policies and SOPs consistently.
• Attend training and stay updated on process changes.
• Support audits, reporting, and operations as needed.

Skills

Attention to detail

Document verification

Communication skills

Confidential information handling

Excel

Education

GCE O Levels / NITEC or equivalent

Job description

V-Elegant PTE. LTD. is seeking meticulous Document Verification Officers to support work pass and related applications.

You will review documents, validate information, and update records to ensure accuracy and timely completion. You will contact applicants by phone, identify discrepancies, handle confidential information, and escalate complex cases following SOPs. Strong Excel and software literacy are essential.