Field Verification Officer (Based in Singapore)

HELIOS SYSTEMS PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

HELIOS SYSTEMS PTE. LTD. in Singapore is seeking a Field Verification Officer to support verification operations across Singapore.

You will perform field visits and phone checks to verify residential addresses, employment details, education, and supporting documents. The role requires 1-4 years of related experience, a Diploma or Degree, and willingness to travel. You will collect field evidence, update records in the system, and produce timely verification reports while maintaining

Qualifications

• 1-4 years of relevant field verification or related experience.
• Diploma or Degree qualification required.
• Comfortable travelling across Singapore and field environments.

Responsibilities

• Conduct field visits to customer or employee locations for address verification.
• Verify employment details by visiting company offices or workplaces when required.
• Support education and document verification activities.
• Conduct phone-based verification checks with relevant individuals or organizations.
• Collect and verify accurate information during field visits.
• Capture required photographs and field evidence using mobile applications.
• Update verification details and case information accurately in the system.
• Prepare and submit accurate verification reports within the required timelines.
• Identify and report discrepancies, incomplete, or unclear information to the Operations Team.
• Maintain confidentiality when handling personal, employment, and verification information.
• Follow established verification procedures, quality standards, and operational guidelines.
• Manage assigned cases independently and complete verification activities within agreed timelines.

Skills

Field Verification

Attention to detail

Communication

Independent worker

Education

Diploma or Degree

Job description

Job Title: Field Verification Officer

Employment Type: Full-Time

Experience: 1-4 Years

Location: Singapore

About the Role

We are looking for a Field Verification Officer to support our verification operations in Singapore. The role involves conducting field visits and phone-based checks to verify residential addresses, employment details, education, and supporting documents.

Key Responsibilities

• Conduct field visits to customer or employee locations for address verification.
• Verify employment details by visiting company offices or workplaces when required.
• Support education and document verification activities.
• Conduct phone-based verification checks with relevant individuals or organizations.
• Collect and verify accurate information during field visits.
• Capture required photographs and field evidence using mobile applications.
• Update verification details and case information accurately in the system.
• Prepare and submit accurate verification reports within the required timelines.
• Identify and report discrepancies, incomplete, or unclear information to the Operations Team.
• Maintain confidentiality when handling personal, employment, and verification information.
• Follow established verification procedures, quality standards, and operational guidelines.
• Manage assigned cases independently and complete verification activities within agreed timelines.

Requirements

• 1-4 years of relevant experience in Field Verification, Background Verification, Banking, Telecom, Collections, Field Sales, Investigation , or similar roles.
• Diploma or Degree qualification.
• Comfortable travelling to different locations across Singapore.
• Valid Singapore driving licence and own vehicle are preferred.
• Basic knowledge of mobile applications, smartphones, and reporting tools.
• Good communication skills in English.
• Knowledge of other local languages is an advantage.
• Able to work independently with minimal supervision.
• Comfortable interacting with customers, employees, companies, and other third parties.

Key Skills

• Honest, reliable, and responsible approach to work.
• Strong attention to detail and accuracy.
• Good time management and organizational skills.
• Good communication and interpersonal skills.
• Strong reporting and documentation skills.
• Ability to identify discrepancies and elevate issues appropriately.
• Ability to work independently in a field environment.
• Comfortable using mobile applications and digital reporting tools.
• Professional and respectful approach when conducting verification checks.

Preferred Experience

Candidates with experience in the following areas will be preferred:

• Field Verification / Background Verification
• Banking
• Telecom
• Collections
• Field Sales
• Investigation
• Customer Verification
• Field Operations