WINE MASTER

Workforce Gateway; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Workforce Gateway is seeking a Wine Sommelier to manage the restaurant's wine selection, provide expert wine recommendations, and deliver professional wine service. You will maintain inventory, train staff in wine knowledge, and enhance the dining experience with informed pairings and attentive customer care.

The role requires knowledge of international wines, strong communication skills, and the ability to work shifts, including weekends and holidays, in a fast-paced restaurant environment in

Qualifications

• Relevant experience as a Wine Sommelier or in restaurant wine service.
• Good knowledge of international wines, grape varieties and wine regions.
• Understanding of wine and food pairing.
• Excellent communication and customer service skills.
• Professional wine presentation, tasting and serving abilities.
• Knowledge of wine inventory and stock management.
• Strong sales and customer relationship management skills.
• Ability to work independently and as part of a restaurant team.
• Well-organised, detail-oriented and customer-focused.
• Willingness to work shifts, weekends and public holidays when required.

Responsibilities

• Manage and maintain wine list and beverage selection.
• Recommend suitable wines to complement the food menu.
• Research and identify new wines, wineries and wine suppliers.
• Assist management in selecting wines based on customer preferences and business requirements.
• Maintain an updated wine list with accurate descriptions and pricing.
• Welcome customers and understand their wine preferences.
• Recommend wines based on food selections, taste preferences and budgets.
• Explain wine varieties, origins, grape types, flavours and characteristics.
• Provide professional wine-tasting recommendations and guidance.
• Ensure excellent customer service and memorable dining experiences.
• Serve wines according to professional service standards.
• Ensure correct opening, pouring, decanting and presentation techniques.
• Maintain proper wine serving temperatures and clean serviceware.
• Coordinate with service staff to provide wine pairings.
• Monitor wine stock levels and inventory records.
• Coordinate with suppliers for wine purchases and replenishment.
• Conduct stocktaking and monitor stock movement.
• Ensure proper storage conditions, including temperature and humidity.
• Monitor wine wastage and discrepancies.
• Promote wine selections and packages to customers.
• Develop wine-pairing promotions and tasting events.
• Recommend premium wine options when appropriate.
• Support management in beverage sales targets.

Skills

Wine knowledge

Customer service

Wine pairing

Inventory management

Sales skills

Communication

Team player

Job description

Job Description

The Wine Sommelier is responsible for managing the restaurant's wine selection, recommending suitable wines to customers, providing professional wine service, maintaining wine inventory and enhancing the overall dining experience through expert wine knowledge and customer service.

Job Responsibilities

1. Wine Selection & Management

1. Manage and maintain the restaurant's wine list and beverage selection.

2. Recommend suitable wines to complement the restaurant's food menu.

3. Research and identify new wines, wineries and wine suppliers.

4. Assist management in selecting wines based on customer preferences and business requirements.

5. Maintain an updated wine list with accurate descriptions and pricing.

2. Customer Service & Wine Recommendations
6. Welcome customers and understand their wine preferences.
7. Recommend wines based on food selections, taste preferences and customer budgets.
8. Explain wine varieties, origins, grape types, flavours and characteristics.
9. Provide professional wine-tasting recommendations and guidance.
10. Ensure excellent customer service and create a memorable dining experience.

3. Wine Service Operations
11. Serve wines according to professional wine service standards.
12. Ensure correct wine opening, pouring, decanting and presentation techniques.
13. Maintain appropriate wine serving temperatures.
14. Ensure wine glasses and service equipment are clean and properly maintained.
15. Coordinate with restaurant service staff to provide suitable wine pairings.

4. Wine Inventory & Stock Control
16. Monitor wine stock levels and maintain proper inventory records.
17. Coordinate with suppliers for wine purchases and replenishment.
18. Conduct regular stocktaking and monitor stock movement.
19. Ensure proper storage conditions, including temperature and humidity control.
20. Monitor wine wastage, breakages and stock discrepancies.

5. Sales & Revenue Development
21. Promote wine selections and special wine packages to customers.
22. Develop wine-pairing promotions and tasting events.
23. Recommend premium wine options where appropriate.
24. Support management in achieving beverage sales targets.
25. Monitor wine sales performance and recommend improvements.

6. Staff Training & Development
26. Train restaurant service staff on wine knowledge and service standards.
27. Educate employees on wine varieties, food pairings and customer recommendations.
28. Conduct wine-tasting sessions and product training.
29. Ensure consistent wine service standards across the restaurant.

7. Hygiene & Compliance
30. Maintain cleanliness and organisation of the wine storage and service areas.
31. Ensure proper handling and storage of wine products.
32. Follow company procedures and applicable Singapore liquor licensing requirements.
33. Ensure responsible alcohol service in accordance with applicable regulations.

Job Requirements

• Relevant experience as a Wine Sommelier or in restaurant wine service.

• Good knowledge of international wines, grape varieties and wine regions.

• Understanding of wine and food pairing.

• Excellent communication and customer service skills.

• Professional wine presentation, tasting and serving abilities.

• Knowledge of wine inventory and stock management.

• Strong sales and customer relationship management skills.

• Ability to work independently and as part of a restaurant team.

• Well-organised, detail-oriented and customer-focused.

• Willingness to work shifts, weekends and public holidays when required.