Senior Windows Engineer (L3 Operations)

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

ADECCO PERSONNEL PTE LTD in Singapore is seeking a technical Windows expert for allCloud operations services (Windows). The role provides support and acts as last escalation point for production support within the operations team.

Responsible for health and stability of technical solutions and collaborates with architects and project teams. As an experienced Windows professional, you will assign tasks, mentor the team, support new technologies, drive automation, ensure production readiness, and

Qualifications

• 7+ years of Windows environment management.
• Subject matter expert on Windows OS, Hyper-V and Failover Clustering.
• Knowledge of VMware technologies (vSphere, vCenter, VROPS, VRLI) is a plus.
• Hands-on with HPE hardware (DL, Synergy, Simplivity, Alletra series).
• Hands-on with Python, PowerShell and workflow integration tools.
• Knowledge and/or hands on experience with patching tools and Active Directory.
• Willingness to work rotating shifts across Europe business hours and on-call.

Responsibilities

• Assigns technical tasks and manages delegation for technical issues.
• Animates the team to encourage collaboration and sharing of best practices.
• Supports new technologies and drives service consistency across streams.
• Manages service improvements for Windows services and documents information.
• Provides technical direction and ensures availability and reliability per SLA.
• Focuses on automation and optimal team efficiency.
• Drives root cause analysis for high-severity issues and reviews changes.

Skills

Windows OS

Hyper-V

Failover Clustering

VMware vSphere

Python

PowerShell

Workflow automation

Active Directory

Patching tools

On-call support

Tools

VMware vCenter

VROPS

VRLI

HPE hardware

Hyper-V

Failover Clustering

Python Scripting

PowerShell

Windows patching tools

Job description

Job Summary

Looking for a technical windows expert for allCloud operationsservices(Windows)in the organization. As such, he/she will providesupport and act as the last level of escalation point for all production support activities within theoperationsteam. Will be accountable for the overall health and stability of the technical solutions within their scope and has to work effectivelywith technical peerssuch as architects,peerexperts and project teams on technology road mapsand projects.

The team operates and delivers projects for its infrastructure scope coveringCloudWindowsOS,Failover Cluster,Hyper-V, VMware,AWS, GCP,and HPEDL/Synergy/Simplivity/Alletraseries hardware.

Job Detailed Description

An Expert has a wide spectrum of responsibilities and actions.

Asanexpertofhis/her team, he/she:

• assigns technical tasks and manages delegation for technical issues,
• animates the team to encourage collaboration and sharing of best practices,
• has a role in supporting technical skills development and provides training whenrequired.
• supports new technologies and leverages them to provide consistency of service across streams,
• manages service improvements for allWindowsservices supported throughout the organization,
• documents,reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue,
• reviews technology changes to identify potential risks.

As an experienced professional inWindows, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• engageswith technical peer, Service managers, Architect and project teams ontechnology roadmapand projects,

• facilitatestransformation projects and suggest future directions for new areas of improvement and change,
• guarantees the production readiness and license to operate of new projects and solutions.

As the escalation point of contact for Clients,he/she:

• managesthe daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

Legal and Regulatory responsibilities,he/she:

• complieswith all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

JobSpecificEnvironmentand/or Organization

• Workinghours willbe in rotating shiftsand primarilyto coverEurope business hours
• On-call support will be expected on a rotational basison both weekdays and weekends

Candidate Profile

Mandatory track record

• 7+years of experienceinmanagingWindowsenvironmentwith about 3-5 years of experiencein financial institutes.
• Subject matter expert oncoretechnologies -WindowsOS,Hyper-V andFailoverClustering.
• Knowledge of VMwaretechnologies (vSphere, vCenter, VROPS, VRLI)will bean advantage.
• In-depth hands-onknowledge/experience with HPEhardware (DL, Synergy, Simplivity, Alletraseries).
• In-depth hands-onknowledge/experience with Python, PowerShellandWorkflow integrationtools.
• Knowledge and/or hands on working experience withpatchingtoolsand Active Directory.

NOTE: - Only shortlisted candidates will be contacted back.