Wildlife Park Retail Associate | Guest Experience & Sales

Mandai Wildlife Group; Singapore; On-site; SGD 22,000 - 30,000; Full time

Job summary

Mandai Wildlife Group in Singapore is hiring a Customer Service focused Retail Associate to welcome visitors at Mandai wildlife markets and help them find suitable merchandise. You will deliver excellent service, maintain product knowledge, and uphold store standards in a busy guest-facing environment.

This role requires weekend and public holiday availability, strong communication skills, and a willingness to upsell while processing sales via the POS system.

Qualifications

• Minimum GCE 'N' levels with experience in retail industry.
• Service oriented with good communication skills.
• Able to work on weekends and public holidays.

Responsibilities

• Uphold and demonstrate Mandai Wildlife Group values - ETHICS (Excellence, Teamwork, Hospitality, Integrity, Care for Wildlife, Sustainability).
• Deliver exceptional customer services to guest and answer guest queries.
• Acquire and demonstrate product knowledge and recommend suitable merchandise to guests.
• Ensure prices are reflected correctly on price tags.
• Upkeep the visual displays of merchandise, price tags and ensure store cleanliness and tidiness of displays.
• Stay up-to-date and be open to share with guest relevant park membership, conservation efforts and related information in aid of providing a holistic experience to guest.
• Work with supervisors to drive sales and seize opportunities in upselling products.
• Process stock count and receiving of stocks.
• Upkeep store cleanliness and tidiness of displays, ensuring display are well stocked in a timely manner.
• Operate point-of-sales system and ensure accuracy in sales and inventory in compliance of standard operating procedures.

Skills

Customer service

Merchandise knowledge

Upselling

POS experience

Stock management

Education

GCE 'N' Levels

Tools

POS system

Job description

Mandai Wildlife Group in Singapore is hiring a Customer Service focused Retail Associate to welcome visitors at Mandai wildlife markets and help them find suitable merchandise. You will deliver excellent service, maintain product knowledge, and uphold store standards in a busy guest-facing environment.

This role requires weekend and public holiday availability, strong communication skills, and a willingness to upsell while processing sales via the POS system.