WICA Claims Executive

LMA RECRUITMENT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

LMA RECRUITMENT SINGAPORE PTE. LTD. is seeking an experienced Asa WICA Claims Executive to manage an end-to-end portfolio of workplace injury claims.

You will balance customer outcomes with regulatory obligations, collaborating with legal professionals, medical experts, and internal stakeholders to deliver fair, timely, and compliant resolutions. You will review liability, reserves, and settlement options, while driving process improvements and supporting subrogation opportunities.

Qualifications

• Experience managing WICA claims for 3–5 years or more.
• Strong technical claims assessment, including liability and settlements.
• Familiarity with WICA 2019 framework and regulatory requirements.

Responsibilities

• Manage a portfolio of WICA claims from notification to final resolution.
• Evaluate accident circumstances and medical evidence to determine liability.
• Collaborate with lawyers, TPAs, loss adjusters, and providers to progress claims.
• Establish reserves and review settlement strategies to control costs.
• Ensure compliance with WICA legislation and internal governance.
• Respond to inquiries and resolve complex claim issues for customers and stakeholders.
• Produce claims insights and reports highlighting trends and risks.
• Review processes to drive efficiency and support digital improvements.
• Maximise recovery opportunities through subrogation and other avenues.
• Share knowledge through coaching and learning initiatives.

Skills

WICA claims handling

Liability evaluation

Reserving & settlements

Subrogation & recovery

Stakeholder collaboration

Education

Diploma or Degree

BCP

ComGI

Job description

We're seeking an experienced claims professional who enjoys solving complex cases, collaborating with a wide network of stakeholders, and driving improvements in claims delivery. This role offers the opportunity to manage an end-to-end portfolio while contributing to operational excellence within a well-established insurer.

The Opportunity

Asa WICA Claims Executive, you'll oversee a portfolio of workplace injury claims, making informed decisions throughout the claims lifecycle while balancing customer outcomes, regulatory obligations, and commercial considerations. You'll work alongside legal professionals, medical experts, and internal stakeholders to deliver fair, timely, and compliant claims resolutions.

Key Responsibilities

• Manage a portfolio of WICA claims from initial notification through to final resolution, ensuring each case is handled efficiently and professionally.
• Evaluate accident circumstances, medical assessments, and supporting evidence to determine liability and appropriate compensation.
• Partner with lawyers, TPAs, loss adjusters, healthcare providers, and other external specialists to facilitate smooth claim progression.
• Apply sound judgement when establishing claim reserves, reviewing settlement strategies, and controlling overall claim costs.
• Ensure every claim is administered in accordance with WICA legislation, regulatory requirements, and internal governance standards.
• Respond confidently to enquiries and resolve complex or sensitive claim issues raised by customers, intermediaries, and business stakeholders.
• Produce meaningful claims insights and management reports, highlighting trends, portfolio performance, and areas of potential risk.
• Review existing claims processes, identify opportunities to improve efficiency, and support digital or operational enhancement initiatives.
• Maximise recovery opportunities through effective management of subrogation and other reimbursement avenues.
• Share technical knowledge by supporting colleagues through coaching, guidance, and participation in learning initiatives.

What We're Looking For

• Diploma or Degree in any discipline.
• Professional insurance qualifications, including BCP and ComGI.
• At least 3–5 years of experience managing WICA claims, with a solid understanding of the WICA 2019 framework.
• Strong technical claims assessment skills, including liability evaluation, reserving, and settlement negotiation.