SENIOR IT SUPPORT SPECIALIST

Nityo Infotech Limited; Singapore; On-site; SGD 60,000 - 90,000; Part time

Job summary

Wipro in Singapore is seeking an experienced IT Support Specialist (senior level preferred) to provide on‑site and remote support in a corporate environment. You will handle L1/L2 support for desktops, laptops, and mobile devices, manage user accounts, and deploy Microsoft 365, Azure AD, and Intune across the organization.

The role requires 6–8 years of hands-on IT support experience, strong Mandarin and English communication, and a customer-service mindset.

Qualifications

• Diploma or Bachelor’s Degree in IT, CS or related discipline.
• 6–8 years of hands-on IT support experience in a corporate environment.
• Strong working knowledge of Microsoft Intune / Endpoint Management; ServiceNow (SNOW); Microsoft 365; Windows 10/11; basic networking.

Responsibilities

• Provide L1/L2 technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, network, and connectivity issues.
• Manage user accounts, access rights, and device provisioning.
• Support Microsoft 365, Azure Active Directory, Microsoft Intune, and endpoint management solutions.
• Manage incidents, service requests, and IT assets using ServiceNow (SNOW).
• Deploy, configure, and maintain end-user devices per corporate IT standards.
• Support employee onboarding and offboarding activities.
• Escalate complex issues to internal teams and vendors.
• Maintain accurate incident records and IT procedures.
• Deliver responsive on-site support and ensure high user satisfaction.

Skills

IT Support

Endpoint Management

Customer service

Troubleshooting

English communication

Mandarin communication

VVIP support

Multinational experience

Documentation

Education

Diploma or Bachelor's Degree in IT/CS

Tools

ServiceNow (SNOW)

Microsoft Intune

Azure Active Directory

Microsoft 365

Windows 10/11 management

Endpoint security basics

Job description

Contract Opportunity with Wipro

Are you an experienced IT Support professional with strong expertise in Microsoft technologies, endpoint management, and enterprise end-user support? Do you enjoy solving technical challenges while delivering excellent customer service?

We are looking for an experienced IT Support Specialist (Senior Level Preferred) to join our team in Singapore and provide high-quality IT support in a corporate environment.

• Provide L1/L2 technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, network, and connectivity issues.
• Manage user accounts, access rights, and device provisioning.
• Support Microsoft 365, Azure Active Directory, Microsoft Intune, and endpoint management solutions.
• Manage incidents, service requests, and IT assets using ServiceNow (SNOW).
• Deploy, configure, and maintain end-user devices in accordance with corporate IT standards.
• Support employee onboarding and offboarding activities.
• Escalate complex technical issues to relevant internal teams and vendors.
• Maintain accurate incident records, technical documentation, and IT procedures.
• Deliver responsive on-site support and ensure high levels of user satisfaction.

• Diploma or Bachelor's Degree in IT, Computer Science, or a related discipline.
• 6–8 years of hands‑on IT support experience in a corporate environment.
• Strong working knowledge of:
  • Microsoft Intune / Endpoint Management
  • ServiceNow (SNOW)
  • Microsoft 365 applications and services
  • Windows 10/11 and laptop management
  • Basic networking and connectivity troubleshooting
• Excellent troubleshooting, analytical, and problem‑solving skills.
• Fluent Mandarin communication skills and strong English communication skills.
• Strong customer service orientation with the ability to work independently and manage multiple priorities.
• Experience supporting VVIP users and regional or multinational organizations.
• Knowledge of endpoint security and device compliance management.
• Relevant Microsoft certifications in Azure, Intune, or Microsoft 365.

A professional, approachable, and customer‑focused IT Support Specialist who can deliver reliable technical support in a corporate environment.