Technology Support III

Security Capital Research; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JP Morgan Chase in Singapore seeks a Technology Support III to ensure production application stability, availability, and performance across Asia Pacific. You will troubleshoot, maintain, escalate, and resolve production interruptions for internally and externally developed systems, driving continuous improvement and a seamless user experience.

The role emphasizes SME ownership, post-incident analysis, and collaboration with global teams to uphold best practices and high service quality.

Qualifications

• 3+ years of experience troubleshooting, resolving, and maintaining information technology services.
• Bachelor's degree in Computer Science, Mathematics or a related field.
• Proven track record of Production Support.
• Design and use monitoring dashboards for day-to-day support and report on service stability.
• Run Incident & Problem Management calls and perform post-incident analysis.
• Strong analytical and problem-solving skills.
• Able to drive issue resolution across different support teams.
• Experience debugging and maintaining applications in a large corporate environment with modern programming languages and SQL.
• Exposure to AI tools is a big plus.

Responsibilities

• Providing business facing technology support to business and operations groups across the Asia Pacific region.
• Working within a follow-the-sun support model with global counterparts.
• Managing production technology incidents to resolution and communicating to business, technology, and vendor partners.
• Performing post incident analysis and implementing preventative measures.
• Acting as SME for key applications and maintaining global best practices.
• Assisting in monitoring production environments for anomalies using observability tools.
• Contributing to tools, frameworks and techniques to improve production support using SRE principles.
• Analyzing complex situations to anticipate and solve incident, problem, and change management needs.

Skills

Analytical skills

Problem solving

Debugging

Incident management

Cross-team coordination

Education

Bachelor's degree in Computer Science, Mathematics or a related field

Tools

SQL

MQ Series

OS400

RPG/ILE

Job description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalation and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Providing business facing technology support to business and operations groups across the Asia Pacific region.
• Working within a follow-the-sun support model with global counterparts
• Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology, and vendor partners
• Performing post incident analysis, identifying, tracking and implementing preventative measures
• Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards.
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment.
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Bachelor's degree in Computer Science, Mathematics or a related field
• A proven track record of Production Support
• Support Management skills: design and use monitoring dashboards for day-to-day support, generate service KPIs, report on service stability & performance and log monitoring.
• A proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages.
• Strong analytical and problem-solving skills.
• Able to drive issue resolution across different support teams.
• Experience in debugging, and maintaining applications in a large corporate environment with one or more modern programming languages and database querying languages
• Exposure to AI tools is a big plus.

Preferred qualifications, capabilities, and skills

• Proven working experience in iSeries development and/or production support environment with strong knowledge of OS400, CL, RPG, ILE, MQ Series, SQL
• Strong analytical and problem solving skills
• Excellent written and verbal communication skills to confidently and clearly communicate at various levels
• Excellent communication skills in managing production incidents
• Good time management skills and the ability to schedule workload
• Ability to work under pressure and deliver on time
• Solid working experience in large Financial / Banking Applications
• Proactive, adaptive and independent with proven capability to lead a project initiative