Warehouse IT Operations Specialist

PERSOL Singapore

Singapore

On-site

SGD 70,000 - 120,000

Full time

4 days ago

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Job summary

PERSOL Singapore is seeking a Warehouse IT Operations lead to anchor the IT support for Singapore warehouse activities. You will guide users across receiving, shipping, inventory, and logistics, and ensure the readiness of IT infrastructure and key systems for daily operations.

In this role you will coordinate mobility platforms (Intune, Workspace ONE), Zebra scanners, RFID, printers, and ASRS/AGV integrations, participate in go-live events, and drive continuous improvement in asset management

Qualifications

3+ years IT operations, endpoint management, or infrastructure support experience.
Experience supporting warehouse, manufacturing, logistics, or distribution environments.
Experience with enterprise device lifecycle management.
Experience supporting business-critical operational environments.

Responsibilities

Provide Level 2/Level 3 operational support for warehouse technologies.
Participate in go-live planning and readiness assessments.
Coordinate troubleshooting across IT and engineering teams during incidents.
Support testing and deployment of new automation technologies.

Skills

Windows

Intune

Workspace ONE

JAMF

MDM

RFID tech

Zebra scanners

Network troubleshooting

Asset management

ServiceNow

M365

Printer management

Education

Diploma/BSc in IT

Tools

JAMF

Intune

Workspace ONE

SAP EWM

WMS

AutoStore

Job description

Warehouse IT Operations

Serve as the primary IT support lead for Singapore warehouse operations.

Support warehouse users across receiving, shipping, inventory management, material handling, and logistics functions.

Provide operational support for warehouse IT infrastructure and business-critical systems.

Support warehouse expansions, relocations, and new facility deployments.

Participate in warehouse go-live planning, readiness assessments, and hypercare support.

Mobility & Endpoint Management

Deploy, manage, and support warehouse mobility solutions including:

Zebra handheld scanners
RFID devices
Mobile printers
Rugged tablets
iPads and kiosk devices
Smart lockers
Other warehouse mobility solutions

Manage device lifecycle activities including provisioning, deployment, asset tracking, repair, replacement, and decommissioning.

Support Intune, Workspace ONE, JAMF, or equivalent endpoint management platforms.

Warehouse Automation Support

Partner with Factory Automation and Logistics teams to support:

AutoStore systems
RFID infrastructure
Automated Guided Vehicles (AGV)
Autonomous Mobile Robots (AMR)
ASRS solutions
Warehouse automation integrations

Coordinate troubleshooting across multiple IT and engineering teams.

Support testing and deployment of new automation technologies.

Infrastructure & Connectivity

Ensure operational readiness for:

Warehouse Wi-Fi
Network connectivity
Device authentication
Printing services
Mobility services

Coordinate with network engineers during deployments and incidents.

Monitor infrastructure health and drive resolution of recurring issues.

Asset & Inventory Management

Develop and maintain accurate inventory records for warehouse devices.

Improve asset tracking and auditing processes.

Support implementation of automation solutions for equipment tracking and allocation.

Partner with procurement teams to establish standards for warehouse hardware purchasing and lifecycle management.

Service Excellence

Provide Level 2/Level 3 operational support for warehouse technologies.
Perform root cause analysis on recurring incidents.
Drive continuous improvement initiatives.
Develop support documentation, SOPs, and training materials.
Participate in after-hours support during critical business events and warehouse go-lives.

Required Qualifications

Education

Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline - Equivalent combination of education and relevant experience will be considered.

Experience

3+ years of IT operations, endpoint management, or infrastructure support experience.

Experience supporting warehouse, manufacturing, logistics, or distribution environments.

Experience with enterprise device lifecycle management.

Experience supporting business-critical operational environments.

Technical Skills