IT Operations Engineer (Warehouse Technology)

PERSOL Singapore

Singapore

On-site

SGD 70,000 - 130,000

Full time

3 days ago

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Job summary

PERSOL Singapore is seeking an IT Operations lead to support our Singapore warehouse. You will guide Level 2/3 operations, oversee mobility devices, and manage device lifecycles across Zebra scanners, RFID, and printers.

Join a team coordinating with factory automation and logistics to deploy new automation tech, ensure infrastructure readiness, and deliver reliable support during go-lives and critical events.

Qualifications

Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline.
3+ years IT operations, endpoint management, or infrastructure support experience.
Experience supporting warehouse, manufacturing, logistics, or distribution environments.
Experience with enterprise device lifecycle management.
Experience supporting business-critical operational environments.

Responsibilities

Provide Level 2/Level 3 operational support for warehouse technologies.
Coordinate troubleshooting across IT and engineering teams.
Support testing and deployment of new automation technologies.
Develop and maintain SOPs and training materials.
Participate in after-hours support during critical events and go-lives.

Education

IT degree or diploma

Tools

Microsoft Windows

Microsoft Intune

Workspace ONE / Omnissa

JAMF

Mobile Device Management

Zebra handheld scanners

RFID technologies

Network and Wi-Fi troubleshooting

Asset management systems

ServiceNow

Microsoft 365

Printer fleet management

Job description

Warehouse IT Operations

Serve as the primary IT support lead for Singapore warehouse operations.

Support warehouse users across receiving, shipping, inventory management, material handling, and logistics functions.

Provide operational support for warehouse IT infrastructure and business-critical systems.

Support warehouse expansions, relocations, and new facility deployments.

Participate in warehouse go-live planning, readiness assessments, and hypercare support.

Mobility & Endpoint Management

Deploy, manage, and support warehouse mobility solutions including:

Zebra handheld scanners
RFID devices
Mobile printers
Rugged tablets
iPads and kiosk devices
Smart lockers
Other warehouse mobility solutions

Manage device lifecycle activities including provisioning, deployment, asset tracking, repair, replacement, and decommissioning.

Support Intune, Workspace ONE, JAMF, or equivalent endpoint management platforms.

Warehouse Automation Support

Partner with Factory Automation and Logistics teams to support:

AutoStore systems
RFID infrastructure
Automated Guided Vehicles (AGV)
Autonomous Mobile Robots (AMR)
ASRS solutions
Warehouse automation integrations

Coordinate troubleshooting across multiple IT and engineering teams.

Support testing and deployment of new automation technologies.

Infrastructure & Connectivity

Ensure operational readiness for:

Warehouse Wi-Fi
Network connectivity
Device authentication
Printing services
Mobility services

Coordinate with network engineers during deployments and incidents.

Monitor infrastructure health and drive resolution of recurring issues.

Asset & Inventory Management

Develop and maintain accurate inventory records for warehouse devices.

Improve asset tracking and auditing processes.

Support implementation of automation solutions for equipment tracking and allocation.

Partner with procurement teams to establish standards for warehouse hardware purchasing and lifecycle management.

Service Excellence

Provide Level 2/Level 3 operational support for warehouse technologies.
Perform root cause analysis on recurring incidents.
Drive continuous improvement initiatives.
Develop support documentation, SOPs, and training materials.
Participate in after-hours support during critical business events and warehouse go-lives.

Required Qualifications

Education

Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline - Equivalent combination of education and relevant experience will be considered.

Experience

3+ years of IT operations, endpoint management, or infrastructure support experience.

Experience supporting warehouse, manufacturing, logistics, or distribution environments.

Experience with enterprise device lifecycle management.

Experience supporting business-critical operational environments.

Technical Skills