Waiter Supervisor

PRIME MANPOWER SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Prime Manpower Solutions PTE. LTD. in Singapore is seeking a Service Supervisor to oversee daily dining service operations, ensuring smooth and high-quality customer experiences in a fast-paced environment.

You will assign duties, monitor staff performance, manage customer inquiries and complaints, and coordinate with the kitchen and other departments to ensure timely, accurate service delivery. This role also involves training staff and upholding hygiene and workplace standards.

Responsibilities

• Supervise daily service operations to ensure smooth and efficient customer service delivery
• Assign duties and arrange work schedules for service staff based on operational needs
• Monitor service staff performance to maintain high standards of customer service
• Handle customer enquiries, feedback, and complaints professionally to enhance customer satisfaction
• Train and guide new employees on service procedures, company policies, and workplace standards
• Maintain cleanliness and organization of dining areas and service stations to uphold hygiene standards
• Coordinate with kitchen and other departments to ensure timely and accurate service delivery
• Monitor staff attendance, work discipline, and daily service activities to support operational effectiveness
• Assist management in identifying and implementing improvements to service quality and operational efficiency

Job description

Job Summary

Supervise and coordinate daily service operations to deliver efficient, high-quality customer service in a dynamic environment.

Responsibilities

• Supervise daily service operations to ensure smooth and efficient customer service delivery
• Assign duties and arrange work schedules for service staff based on operational needs
• Monitor service staff performance to maintain high standards of customer service
• Handle customer enquiries, feedback, and complaints professionally to enhance customer satisfaction
• Train and guide new employees on service procedures, company policies, and workplace standards
• Maintain cleanliness and organization of dining areas and service stations to uphold hygiene standards
• Coordinate with kitchen and other departments to ensure timely and accurate service delivery
• Monitor staff attendance, work discipline, and daily service activities to support operational effectiveness
• Assist management in identifying and implementing improvements to service quality and operational efficiency