VP of Growth & Consumer Experience

Circles; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Circles is seeking a candidate to build and lead a unified SME growth engine across all consumer functions in Singapore. The ideal candidate will drive subscriber growth and improve customer satisfaction while managing strategic client relationships. Responsibilities include defining and tracking operational targets and ensuring the success of the platform in various markets. This role is crucial in enhancing operational efficiency and customer experience.

Responsibilities

• Build and lead a unified SME growth engine across all consumer functions.
• Drive subscriber growth, ARPU expansion, retention, and churn reduction across markets.
• Manage strategic client relationships and ensure platform market success.
• Define, track, and deliver annual commercial and operational targets.
• Improve customer satisfaction, retention, and service quality.

Job description

Circles is seeking a candidate to build and lead a unified SME growth engine across all consumer functions in Singapore. The ideal candidate will drive subscriber growth and improve customer satisfaction while managing strategic client relationships. Responsibilities include defining and tracking operational targets and ensuring the success of the platform in various markets. This role is crucial in enhancing operational efficiency and customer experience.