VP, Consumer Operations & Growth

Circles; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Circles is seeking a candidate to build and lead a unified SME growth engine across all consumer functions in Singapore. The ideal candidate will drive subscriber growth and improve customer satisfaction while managing strategic client relationships. Responsibilities include defining and tracking operational targets and ensuring the success of the platform in various markets. This role is crucial in enhancing operational efficiency and customer experience.

Responsibilities

• Build and lead a unified SME growth engine across all consumer functions.
• Drive subscriber growth, ARPU expansion, retention, and churn reduction across markets.
• Manage strategic client relationships and ensure platform market success.
• Define, track, and deliver annual commercial and operational targets.
• Improve customer satisfaction, retention, and service quality.

Job description

* Build and lead a unified SME growth engine across all consumer functions* Enable internal business functions through deep consumer expertise and execution support* Drive subscriber growth, ARPU expansion, retention, and churn reduction across markets* Manage strategic client relationships and ensure platform market success* Define, track, and deliver annual commercial and operational targets* Translate business strategy into structured weekly execution cadences* Strengthen customer experience, operational efficiency, and monetization outcomes* Own end-to-end customer experience strategy and execution* Improve customer satisfaction, retention, and service quality* Drive operational excellence across customer support functionsBy submitting an application for this position, you, as the applicant, or your authorised representative(s), consent toYou also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.**Circles Aspire:** A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.