Vice President, Client Service (Vietnam) — APAC Leader

BNY; Singapore; On-site; SGD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation

Benefits & wellbeing programs

Volunteer time off

Job summary

BNY is seeking a Vice President, Client Service (Vietnam) to lead strategic client service for Vietnam and collaborate with APAC teams to streamline end-to-end client journeys. This role is based in Singapore and focuses on Premium clients with a consultative approach, aiming to enhance the client experience and drive service excellence across the APAC region.

The position requires a strong banking background, fluent Vietnamese, and excellent interpersonal and analytical skills to deliver

Qualifications

• Bachelor's degree or the equivalent combination of education and experience.
• 10+ years of relevant product/financial experience in banking or client service.
• Fluent in business Vietnamese, written and conversational.
• Foundation in transaction banking product knowledge (FX, Payments, Trade Finance, Cash Management).
• Excellent interpersonal skills and positive attitude.
• Strong analytical skills; consultancy or data analytics experience is a plus.

Responsibilities

• Lead strategic client service for Vietnam, serving as the senior escalation point and driving executive-level communications, Service Reviews aligned to SLAs and client outcomes.
• Manage Premium clients based in Vietnam to elevate the client experience with a consultative approach for this client segment.
• Conduct regular client calls to strengthen relationships, understand client needs, and act as a trusted advisor in delivering service excellence.
• Act as client service point of contact for day-to-day inquiries and ensuring timely response by adhering to service levels for resolution and provide quality client experience.
• Orchestrate cross-functional partnerships and regional coverage (APAC), collaborating with Product, Operations, Technology, Implementation, and Sales to streamline end-to-end client journeys and standardize best practices.
• Maintains familiarity with industry best practices and market intelligence to offer value added services such as client digital solutions.
• Drives and plans service initiatives such as Service Account Plan and Service Reviews.
• Champion digital enablement and process transformation across transaction banking (FX, Payments, Trade Finance, Cash Management), increasing STP, reducing defects, and improving turnaround times.
• Supports multiple geographies (when required) and client accounts across APAC.

Skills

Fluent in business Vietnamese

Excellent interpersonal skills

Strong analytical skills

Consultancy or data analytics

Education

Bachelor's degree or equivalent

Job description

BNY is seeking a Vice President, Client Service (Vietnam) to lead strategic client service for Vietnam and collaborate with APAC teams to streamline end-to-end client journeys. This role is based in Singapore and focuses on Premium clients with a consultative approach, aiming to enhance the client experience and drive service excellence across the APAC region.

The position requires a strong banking background, fluent Vietnamese, and excellent interpersonal and analytical skills to deliver