Volunteer & Donor Engagement Manager

GREEN AVENUE PTE. LTD.; Singapore; On-site; SGD 45,000 - 68,000; Full time

Job summary

GREEN AVENUE PTE. LTD. seeks a dedicated coordinator to engage volunteers, govern programmes, and align activities with Home standards and priorities. The role focuses on meaningful volunteer experiences and compliant administration.

You will manage recruitment, onboarding, scheduling, training, NOK communications, donations coordination, and documentation, working closely with Nursing, Resident Care, Finance, and Management to ensure resident well‑being and program integrity.

Qualifications

• Diploma or degree in social care or related field.
• Experience in nursing homes, healthcare, or social services preferred.
• Experience managing external stakeholders is advantageous.

Responsibilities

• Coordinate the volunteer programme within approved guidelines, including recruitment support, onboarding, scheduling, engagement, and retention.
• Ensure volunteers are briefed, trained, and deployed in line with standards and resident needs.
• Maintain accurate volunteer records, training logs, and compliance documentation.
• Support and refine volunteer engagement activities to improve resident well‑being with internal teams.
• Monitor participation trends and feedback, and recommend improvements.
• Manage NOK communications channels (WhatsApp, emails, newsletters) to ensure timely information.
• Coordinate with Nursing, Resident Care Services, and Management to consolidate approved messages for dissemination.
• Identify NOK feedback gaps and suggest process or messaging improvements.
• Manage donations from individuals/organizations, track donor details, and ensure proper records and acknowledgements.

Skills

Volunteer coordination

Stakeholder management

Interpersonal skills

Organisational skills

Communication

Education

Diploma or Degree in Social Work, Counselling, Gerontology, Healthcare Administration, or related field

Job description

GREEN AVENUE PTE. LTD. seeks a dedicated coordinator to engage volunteers, govern programmes, and align activities with Home standards and priorities. The role focuses on meaningful volunteer experiences and compliant administration.

You will manage recruitment, onboarding, scheduling, training, NOK communications, donations coordination, and documentation, working closely with Nursing, Resident Care, Finance, and Management to ensure resident well‑being and program integrity.