Visitor Service Officer | Singapore Botanic Gardens

PERSOL OUTSOURCING SINGAPORE PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Incentives

Performance bonus

Job summary

PERSOL OUTSOURCING SINGAPORE PTE. LTD. is hiring for a customer service role stationed at Napier MRT, Singapore. The position involves welcoming visitors, addressing queries, and ensuring crowd safety in an outdoor environment.

The ideal candidate has 1 year of customer service experience, good English communication skills, and flexibility for a 7:30am–7:30pm schedule with a 1-hour break. Incentives and bonuses are offered.

Qualifications

• Minimum GCE O Level or NITEC qualification.
• At least 1 year of customer service experience.
• Willing to work outdoors and in outdoor environment.
• Hospitality/tourism/attractions experience preferred.
• Excellent English communication skills.

Responsibilities

• Provide customer service and handle visitors’ queries.
• Perform roving duties around the gardens and visitor information.
• Greet and welcome visitors with excellent service.
• Ensure safety of visitors and assist with crowd management.
• Identify and report safety lapses or incidents to Supervisors.
• Perform service recovery where necessary.
• Other duties as assigned by Supervisors.

Skills

Customer service

English proficiency

Public interaction

Education

GCE O Level / NITEC

Job description

Working Hours / Location:

• 4 ON2 OFF Work Schedule - Better Work Life Balance!
• Napier MRT Station
• 7:30am to 7.30pm (1 hour break)
• With Incentives +Bonus!

Job Scope

• Provide customer service and handle visitors’ queries
• Perform roving duties around the gardens and visitor information duties
• Greet and welcome visitors with excellent customer service
• Ensure the safety of the visitors and assist with crowd management
• Identify and report safety lapses, risk issues or incidents to Supervisors
• Perform service recovery where necessary
• Other duties as when assigned by Supervisors

Requirements

• Minimum GCE O Level, NITEC or equivalent
• At least 1 year of customer service experience will be advantageous
• Enjoy working with the general public at outdoor environment
• Work experience in hospitality, tourism, attractions sectors would be preferred
• Good communication skills and good command of English