Visitor Experience Ambassador (Full-time, Weekdays)

ANTARES MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 17,000 - 19,000; Full time

Job summary

ANTARES MANAGEMENT SERVICES PTE. LTD. is seeking a Visitor Experience Ambassador for a large-scale themed exhibition in Singapore.

The role involves assisting with ticketing, guiding visitors, and managing queues to ensure a welcoming, safe, and memorable experience. You will be deployed across ticketing, queue management and experience zones, with training provided and shifts on weekdays during the Dec 2026 to Jun 2027 period.

Qualifications

• Friendly and approachable demeanor.
• Good communication and customer service skills.
• Patient and calm under crowds or challenging situations.
• Able to stand and walk for extended periods.

Responsibilities

• Welcome visitors and provide information about the exhibition.
• Scan and validate tickets and assist with admission enquiries.
• Manage queues, entry points and visitor flow.
• Communicate waiting times, delays and admission procedures clearly.
• Guide visitors through the exhibition and interactive experience zones.
• Explain activity instructions and encourage appropriate visitor etiquette.
• Assist families and guests needing extra support.
• Attend to visitor feedback and provide basic service recovery.
• Monitor zones and ensure safety and guidelines are followed.
• Escalate complaints, incidents and equipment issues promptly.
• Attend required training sessions and daily briefings.
• Support daily opening, closing and other exhibition duties.

Skills

Customer service

Communication

Crowd management

Stamina

Shift work

Job description

Employment Type: Full-Time, 4 - 5 days a week (weekdays)

Part-Time Rate: $12 per hour

Event Period: Dec 2026 - Jun 2027

Location: Singapore / Bayfront

Be part of the team bringing an exciting large-scale themed exhibition to life!

As a Visitor Experience Ambassador, you will be deployed across ticketing, queue management and experience zones. You will help ensure smooth event operations while creating a welcoming and memorable experience for every visitor.

Responsibilities

• Welcome visitors and provide information about the exhibition.
• Scan and validate tickets and assist with admission enquiries.
• Manage queues, entry points and visitor flow.
• Communicate waiting times, delays and admission procedures clearly.
• Guide visitors through the exhibition and interactive experience zones.
• Explain activity instructions and encourage appropriate visitor etiquette.
• Assist families, elderly visitors and guests requiring additional support.
• Attend to visitor feedback and provide basic service recovery.
• Monitor assigned zones and ensure safety and operational guidelines are followed.
• Escalate complaints, incidents, safety concerns and equipment issues promptly.
• Attend required training sessions and daily operational briefings.
• Support daily opening, closing and other exhibition duties.

Requirements

• Friendly, approachable and comfortable interacting with visitors.
• Good communication and customer service skills.
• Patient and able to remain calm when managing crowds or challenging situations.
• Comfortable standing and walking for extended periods.
• Able to work effectively in a busy and crowded environment.
• Willing to work shifts on weekdays.
• Customer service, retail, hospitality, attractions or events experience would be advantageous.
• Interest in animation, arts or themed exhibitions would be a plus.
• Professional in appearance and conduct.
• Training will be provided.

Availability

Full-time applicants must be able to commit to the full event period.

All applicants must be available for the required pre-event training.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Isabel Leong Sook Kuen

ANTARES MANAGEMENT SERVICES PTE. LTD.

EA License No.: 25C3031 | Reg No. R0007746

UEN: 202527765K