VIP Luxury Experience Director

UMAR PTE. LTD.; Singapore; Presencial; SGD 110.000 - 170.000; Jornada completa

Descripción de la vacante

UMAR PTE. LTD. in Singapore seeks a Senior Guest Experience Specialist to oversee the luxury journey of premium salon clients and drive brand growth. You will manage HNW and VIP portfolios, ensuring peak service quality across nail artistry, brow design, and makeup services.

You will mentor staff, shape strategy, and lead exclusive product education and high-end retail initiatives tailored to the Singapore market, delivering bespoke consultations and exceptional client experiences.

Formación

• Minimum of 3 years in premium luxury hospitality, guest relations, or aesthetic sector.
• Mastery of advanced European hardware nail techniques (Russian Manicure, Pedicure, structure gels) and precise brow lamination/colouring.
• Knowledge of specialized aesthetic equipment (e-files, diamond burs) and cosmetic formulations.
• Excellent communication and high-end client relationship skills for HNW/corporate clientele.
• Ability to balance strategy, product consulting, hands-on execution, and high-touch service.
• Proficiency with CRM systems and tracking retail metrics.

Responsabilidades

• Client Experience Architecture: Design, implement, and audit the end-to-end premium guest journey across all service verticals.
• VIP Relationship Management: Manage high-net-worth and VIP clients, delivering bespoke aesthetic consultations.
• Elite Client Technical Delivery: Execute advanced European nail techniques, eyebrow lamination/colouring, and high-end makeup services for elite portfolios.
• Proprietary Product Advisory & Retailing: Educate premium clients on exclusive product lines and aftercare regimes.
• Client-Facing Product & Technique R&D: Test new service rollouts, gather client feedback, validate equipment and formulations.
• Escalation Resolution & Service Recovery: Manage client feedback and escalations with personalized recovery strategies.
• Strategic Hospitality & Retail Marketing: Plan exclusive brand collaborations, loyalty programs, and high-end events.
• Client Sentiment & Data Analytics: Monitor retention, retail attachment, satisfaction, and campaign performance via CRM data.

Conocimientos

VIP relationship management

CRM data analytics

Premium hospitality

Retail advisory

Elite client consultation

Brand collaborations planning

Herramientas

CRM systems

E-files

Diamond burs

Descripción del empleo

UMAR PTE. LTD. in Singapore seeks a Senior Guest Experience Specialist to oversee the luxury journey of premium salon clients and drive brand growth. You will manage HNW and VIP portfolios, ensuring peak service quality across nail artistry, brow design, and makeup services.

You will mentor staff, shape strategy, and lead exclusive product education and high-end retail initiatives tailored to the Singapore market, delivering bespoke consultations and exceptional client experiences.