Luxury Retail Leader: Clienteling & Team Excellence

B.P. DE SILVA JEWELLERS PTE. LTD.; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

B.P. DE SILVA JEWELLERS PTE. LTD. in Singapore seeks a Customer Service and Sales leader to deliver personalized shopping experiences, drive sales, and build relationships with VIP clients while maintaining CRM integrity.

You will lead by example, foster a high-performance team, oversee stock coordination with Operations, and mentor staff to achieve ambitious targets in a luxury retail setting.

Qualifications

• 3-5 years of luxury retail experience, preferably in jewellery or high-end products.
• Exceptional communication skills to engage with diverse clientele and team members.
• Passionate about people, design, and luxury, with a strong eye for fashion and style.
• Proven ability to thrive in a target-driven environment and mentor team success.
• Experienced in leading teams; candidates with extensive experience may be considered for senior roles.

Responsibilities

• Deliver exceptional, personalized shopping experiences to clients.
• Drive sales and support the team to achieve and exceed targets.
• Build and manage relationships with VIPs and key customers through effective clienteling strategies.
• Maintain a comprehensive CRM database to foster lasting customer connections.
• Ensure excellence in after-sales service, enhancing client satisfaction.
• Lead by example with professionalism, integrity, and a mentoring mindset.
• Foster a positive, collaborative, and high-performance team culture.
• Share weekly sales insights to support team success and strategy development.
• Handle team dynamics and conflicts with maturity and professionalism.
• Partner with Operations to maintain optimal stock levels and organized stockrooms.
• Manage stock replenishment and ensure inventory accuracy through regular stock takes.

Skills

Luxury retail experience

Communication skills

Leadership

Clienteling

CRM management

Team collaboration

Stock management

Tools

CRM software

Job description

B.P. DE SILVA JEWELLERS PTE. LTD. in Singapore seeks a Customer Service and Sales leader to deliver personalized shopping experiences, drive sales, and build relationships with VIP clients while maintaining CRM integrity.

You will lead by example, foster a high-performance team, oversee stock coordination with Operations, and mentor staff to achieve ambitious targets in a luxury retail setting.