VIP Guest Experience Host & Member Programs

Resort World Sentosa

Singapore

On-site

SGD 27,000 - 36,000

Full time

3 days ago

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Job summary

Resort World Sentosa in Singapore is seeking a guest services host to engage valuable customers and support member programs. You will handle enquiries, attend to feedback, promote memberships, and assist with events; you’ll conduct surveys to improve guest experience and ensure data accuracy.

Join a team delivering exceptional hospitality and actively contributing to guest loyalty initiatives at an iconic integrated resort.

Qualifications

Meet minimum age of 21 years.
Diploma in Business or Marketing with proficiency in MS Office.
Strong communication and customer service skills with hospitality experience.
Willing to work rotating shifts, including weekends and public holidays.

Responsibilities

Provide guest services, including attending to general enquiries and guest feedback, promoting membership programs and benefits, floor promotions, campaigns and members’ events.
Serve as a one stop in-house host to identify and engage valuable customers and provide hospitality services as part of player development function.
Conduct surveys and analysis to collect guest feedback and compile observations to improve guest experience, contribute to the planning of members’ promotions and events, to encourage repeat visitations to RWS Integrated Resort.
Maintain confidentiality and data accuracy, and ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.