VIP Guest Experience Ambassador

Kempinski Hotels SA; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Kempinski Singapore is seeking a Lady/Gentleman in Red to serve as the hotel's ambassador in the Front Office and Guest Services. You will welcome, assist, and bid farewell to guests while upholding the brand's service standards.

You will liaise with FOM and GM, tailor notes for VIPs, manage guest information in profiles, handle requests and complaints, and participate in daily briefings to ensure flawless guest experiences. This is a permanent full-time role based at the Singapore property.

Responsibilities

• Welcome, assist and bid farewell to guests with highest service standards.
• Liaise with Front Office management and General Manager for VIP itineraries and greetings.
• Collect and update guest information in profiles; produce guest fact sheets and reports.
• Handle guest complaints and requests promptly and liaise with relevant departments to ensure satisfaction.
• Attend daily briefings and participate in hotel trainings and special events.

Job description

Kempinski Singapore is seeking a Lady/Gentleman in Red to serve as the hotel's ambassador in the Front Office and Guest Services. You will welcome, assist, and bid farewell to guests while upholding the brand's service standards.

You will liaise with FOM and GM, tailor notes for VIPs, manage guest information in profiles, handle requests and complaints, and participate in daily briefings to ensure flawless guest experiences. This is a permanent full-time role based at the Singapore property.