Video Safety Workforce & Scheduling Strategist

TikTok Pte. Ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

TikTok Pte. Ltd. in Singapore is seeking a Workforce Management professional to drive workload forecasting, resource planning, and schedule optimization for in-house and BPO moderation operations across APAC.

You will analyze data, build models, and align staffing with SLA goals to ensure efficient and cost-effective operations. Responsibilities include KPI tracking, governance reporting, and collaborating with Moderator, Product, and Operations teams to continually improve processes and

Qualifications

• Bachelor’s degree in a quantitative or related field (e.g., Finance, Mathematics, Data Analytics, Economics, Supply Chain Management)
• 2+ years of experience in workforce management, forecasting, or scheduling, ideally within APAC
• High attention to detail and accuracy with strong analytical skills with proficiency in workforce management tools or similar platforms
• Excellent problem-solving, task prioritization, follow-up, and quick learning skills
• Strong communication and interpersonal skills to interact with cross-functional teams and regional stakeholders
• Ability to manage multiple priorities effectively and meet deadlines
• Good understanding of cultural and economic nuances across countries

Responsibilities

• Workload forecasting and resource planning to align with LEAN, product, market, and site initiatives
• Efficiency management and operational support, including KPI tracking, scheduling patterns, and stakeholder support
• Reporting and insights: governance reports on forecast accuracy, staffing performance, and bottlenecks
• Process improvement and system optimization: streamline forecasting, data integrity, and regional workforce strategies
• Strategy operation and optimization of local market related business and project landing assistance

Skills

Workforce management

Forecasting

Scheduling

Education

Bachelor's degree in quantitative field

Tools

Workforce management tools

Job description

TikTok Pte. Ltd. in Singapore is seeking a Workforce Management professional to drive workload forecasting, resource planning, and schedule optimization for in-house and BPO moderation operations across APAC.

You will analyze data, build models, and align staffing with SLA goals to ensure efficient and cost-effective operations. Responsibilities include KPI tracking, governance reporting, and collaborating with Moderator, Product, and Operations teams to continually improve processes and