Global Workforce & Scheduling Strategist

TikTok; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

TikTok Singapore is hiring for a Workforce Management role focused on moderations operations. You will drive forecasting, staffing, and scheduling, balancing cost, wellness, and SLA goals.

You’ll develop data models, manage dashboards, and collaborate with Moderator, Product, and Operations teams to optimize efficiency. You will analyze historical data, forecast volumes, and ensure adequate workforce coverage to meet moderation demands across regions.

Qualifications

• Bachelor’s degree in a quantitative or related field.
• 2+ years in workforce management, forecasting, or scheduling (APAC preferred).
• Detail-oriented with strong analytical and data skills.
• Excellent problem solving, prioritization, and communication.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Forecast workload and plan resources for moderation ops.
• Manage scheduling patterns, forecasts, and staffing levels.
• Provide governance reports on forecast accuracy and bottlenecks.
• Support stakeholders with ad-hoc analysis and insights.
• Drive process improvements and system optimization.

Skills

Forecasting

Scheduling

Analytical thinking

Cross-functional协作

Education

Bachelor's degree in a quantitative field

Tools

Workforce management tools

Job description

TikTok Singapore is hiring for a Workforce Management role focused on moderations operations. You will drive forecasting, staffing, and scheduling, balancing cost, wellness, and SLA goals.

You’ll develop data models, manage dashboards, and collaborate with Moderator, Product, and Operations teams to optimize efficiency. You will analyze historical data, forecast volumes, and ensure adequate workforce coverage to meet moderation demands across regions.