Video Safety Operations Workforce Planner

TikTok Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TikTok Inc. is seeking a Workforce & Workflow Management Specialist (Video Safety Operations) in Singapore to drive forecasting, resource planning, and scheduling for moderation operations. You will optimize cost, performance, and moderator wellbeing while ensuring SLA adherence across regions.

The role involves data analysis, KPI governance, and cross-functional collaboration. Candidate should have 2+ years in workforce management or scheduling, with a quantitative background.

Responsibilities

• Drive workforce management and scheduling excellence for in-house and BPO moderation operations.
• Develop long-term strategies for workload forecasts and resource allocations.
• Analyze historical data to create accurate short-term workload forecasts.
• Manage key performance metrics such as latency SLA and productivity.
• Provide governance reports and operational insights on forecast accuracy and bottlenecks.

Job description

TikTok Inc. is seeking a Workforce & Workflow Management Specialist (Video Safety Operations) in Singapore to drive forecasting, resource planning, and scheduling for moderation operations. You will optimize cost, performance, and moderator wellbeing while ensuring SLA adherence across regions.

The role involves data analysis, KPI governance, and cross-functional collaboration. Candidate should have 2+ years in workforce management or scheduling, with a quantitative background.