cisco ucm

Techcom Solutions India Private Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Techcom Solutions India Private Limited is seeking a Cisco UCM / AV / VOIP Support Engineer to administer and support Cisco UCM environments, Webex Cloud services, and related collaboration endpoints in Singapore.

The role focuses on delivering L2/L3 operational support for conference rooms, planning VC refresh projects, and coordinating with cross-functional teams to ensure interoperability with Cisco Video Conferencing, Zoom, Teams.

Qualifications

• Experience administering Cisco UCM / CUCM environments.
• Experience supporting Cisco Webex Cloud services.
• Designing and supporting interoperability between Cisco Video Conferencing, Cisco UCM, and Webex Cloud.
• Providing L2/L3 operational support for conference rooms and collaboration endpoints.
• Planning VC technology refresh projects and coordinating with vendors.
• Supporting client events and other high-profile corporate events.

Responsibilities

• Administer and support Cisco UCM / Unified Communications Manager environments.
• Administer and support Cisco Webex Cloud services.
• Design, implement and support interoperability between Cisco Video Conferencing, Cisco UCM, Webex Cloud, Zoom and Teams.
• Support Cisco Room Series, Webex Room devices, codecs and endpoints.
• Provide L2/L3 operational support for conference rooms and collaboration technologies.
• Plan VC technology refresh projects and support client events.

Skills

Cisco UCM / CUCM

Cisco Video Conferencing

Cisco Webex Room devices

Cisco codecs/endpoints

SIP

H.323

Video conferencing protocols

Incident / change management

TCP/IP

DNS/DHCP/QoS/VLANs

Education

Cisco CCNA/CCNP certifications

Tools

Cisco Networking

Webex Cloud

Zoom

Teams

Job description

Cisco UCM / AV / VOIP - Support Engineer

• Administer and support Cisco UCM / Unified Communications Manager environments.


• Administer and support Cisco Webex Cloud services.


• Design, implement and support interoperability between:


• Cisco Video Conferencing


• Cisco UCM


• Webex Cloud


• Zoom, Teams


• Support Cisco Room Series, Webex Room devices, codecs, collaboration endpoints and associated peripherals.


• Provide L2/L3 operational support for conference rooms and collaboration technologies.


• Plan and execute VC technology refresh projects.


• Provide technical support for Client Events and other high-profile corporate events.


• Collaborate closely with the Global Design team to align with the latest room design standards and updates.


• Coordinate with the Places team and AV vendors to ensure design accuracy and technical alignment.

Mandatory Skills

• Cisco UCM / CUCM


• Cisco Video Conferencing


• Cisco Webex Room devices


• Cisco codecs/endpoints


• SIP


• H.323


• Video conferencing protocols

Webex

Zoom, Teams

Incident / change management

Network fundamentals – TCP/IP, DNS, DHCP, QoS, VLANs

Desired skills:

• Cisco Networking ( CCNA, CCNP ) certifications