AVP, Product Designer for IBG Employee Experience, Group Design, Consumer Banking Group

DBS Bank Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

DBS Bank Ltd. is seeking an experienced Product/UX designer to shape end-to-end journeys across the digital product stack. You will balance aesthetics with strategic focus, and lead UX maturity initiatives with stakeholders.

You will drive discovery, define key features, and create flows, wireframes, and specs for agile sprints, while grounding decisions in qualitative and quantitative data.

Qualifications

• You have demonstrated design excellence in multiple successful projects.
• You understand abstract interconnected problems and think outside the box in solutions.
• You can create structure from ambiguity and set a clear pathway for the team to unpack problems.

Responsibilities

• Shape end-to-end design of key journeys from discovery to shipped product.
• Balance high aesthetic standards with the big picture.
• Lead UX strategy and discovery to define high level user stories and features.
• Produce user flows, wireframes, prototypes, and design specs for development sprints.
• Communicate research findings and design rationale with data or user testing insights.
• Lead design-session discussions with the team and stakeholders.
• Engage in executive-level design reviews to keep focus on problems, not just solutions.
• Suggest processes and tools to help the team work faster and smarter.

Skills

Design Excellence

Systems Thinking

Ambiguity Handling

Stakeholder Mgmt

Data-driven

User Research

Education

Bachelor's degree in Design

Job description

Responsibilities

• Work closely with cross-functional teams to shape the end-to-end design of key journeys, from opportunity framing and discovery through to shipped product and post-launch iteration.
• You will need to balance high aesthetic standards with not losing sight of the big picture.
• Speaking of the big picture, we need your help on UX strategy and maturity. You'll conduct discovery activities to define high level user stories; identifying key features and capabilities needed with our stakeholders
• Able to produce user flows, wireframes, prototypes, and design specs independently or with key project members to communicate detailed designs and solutions to guide development sprints
• Conduct and communicate research findings, design rationale effectively product analytics data or user testing with end users
• We want to encourage our team to share their work more, and we would love you to lead some of those sessions.
• You will also need to engage in design reviews at the executive level, guiding our stakeholders so that the feedback we get is about the problems, not solutions.
• We have a large, still-growing team, so we love good processes and effective tools that enable us to work smarter. We want your ideas on how we can work faster and smarter.

Here’s What Your Week Might Look Like

• Work closely with cross-functional teams to shape the end-to-end design of key journeys, from opportunity framing and discovery through to shipped product and post-launch iteration.
• You will need to balance high aesthetic standards with not losing sight of the big picture.
• Speaking of the big picture, we need your help on UX strategy and maturity. You'll conduct discovery activities to define high level user stories; identifying key features and capabilities needed with our stakeholders
• Able to produce user flows, wireframes, prototypes, and design specs independently or with key project members to communicate detailed designs and solutions to guide development sprints
• Conduct and communicate research findings, design rationale effectively product analytics data or user testing with end users
• We want to encourage our team to share their work more, and we would love you to lead some of those sessions.
• You will also need to engage in design reviews at the executive level, guiding our stakeholders so that the feedback we get is about the problems, not solutions.
• We have a large, still-growing team, so we love good processes and effective tools that enable us to work smarter. We want your ideas on how we can work faster and smarter.

Here are the experience and skills we’d love you to have

• You have demonstrated design excellence in multiple successful projects.
• You have demonstrated an ability to understand abstract interconnected problems but still think out of the box in solutioning.
• You have demonstrated an ability to make structure out of ambiguous situations and set a clear pathway for the team to unpack and untangle interconnected problems and translate the vision into tangible outputs.
• You can talk confidently and clearly about design and build lasting relationships with our stakeholders.
• You understand the business needs, are very comfortable with qualitative and quantitative data and always get to the root of the problem.
• Have 5-8+ years of product design experience with a strong portfolio of shipped work that improved customer outcomes and key metrics

Bonus points

• You have experience in the fintech industry.
• You actively contribute to the design community.
• Your work is well-known within the design community.

Your team and career

This role sits within the Institutional Banking Group design team, and is based in Singapore. The team is tasked to deliver best in class customer experience in the digital product journeys for retail and wealth customer segments. You will report to the Head of Design, Institutional Banking Group.

About DBS

DBS is a leading financial services group in Asia. We are headquartered in Singapore, with a growing presence in Greater China, Southeast Asia and South Asia. We have received a slew of global accolades including Best Bank in the World - BBIW (Global Finance) and Global Bank of the Year (The Banker) in 2022. So, what's next? Our new vision is to become the Best Bank for a Better World. This is a vision that builds on BBIW, while capturing our desire to continuously improve and create something bigger than ourselves.

Location

DBS Asia Central

Job

Digital

Schedule

Regular

Employee Status

Full time