Vice President, Client Services

CITCO FUND SERVICES (SINGAPORE) PTE. LTD.; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working arrangements

Training and education support

Job summary

Citco is seeking a seasoned Client Services professional to manage relationships with hedge funds and alternative investment clients in a role that blends client engagement, project coordination, and strategic problem-solving. The successful candidate will drive SLA adherence, coordinate cross-functional teams, and ensure high-quality client outcomes.

You will work with senior professionals in a flexible environment that values leadership, analytical thinking, and proactive communication across

Qualifications

• University degree in a relevant discipline.
• 5+ years related work experience in financial services ( hedge fund administrator and/or investment companies ).
• 2+ years formal people management/leadership experience.
• Demonstrated leadership with strong communication skills.
• Highly analytical with focus on business processes and accounting tools.
• Proficiency in Microsoft Office (Excel & PowerPoint) and Outlook.

Responsibilities

• Establish professional relationships with clients and key internal/external parties; drive strategic communication and negotiate SLAs.
• Understand and communicate clients' requests with Citco functions to promote internal communication.
• Develop understanding of Citco business lines and product/service propositions.
• Understand clients' technology, fund structure and business vision.
• Identify opportunities to expand relationships and cross-sell Citco products/services.
• Coordinate new client integrations and existing client launches.
• Monitor and manage client SLAs and deliverables.
• Review client profitability and accounts receivable and address negative trends.
• Work with Operations to identify process improvements and reduce operational risk.
• Review risk logs and coordinate incident resolution as needed.
• Participate in due diligence reviews and client visits.
• Prepare periodic board reports and KPIs for clients.
• Conduct risk assessments and peer reviews; update client status in CRM.

Skills

Leadership

Communication

Analytical

Client relationship management

Education

University degree in finance or related field

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of ourClient Services Single Managerteam, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

Roles and Responsibilities:

• You will establish professional relationships with clients and other key internal/external parties as required Drive strategic communication with clients and negotiate service level agreements (SLA)


• Understand and communicate clients’ requests with various Citco business functions, operational and support teams to promote effective internal communication


• Develop a broad understanding of Citco business lines and associated product/service propositions


• Understand clients’ technology, operational infrastructure, fund structure and business vision


• Understand the industry and regulatory environment and be sensitive to industry change and business trends, identifying new areas of growth


• Identify opportunities to expand existing relationship by cross-selling additional Citco products/services


• Drive the coordination of new client integrations and existing client launches


• Monitor and manage client SLAs and operational deliverables


• Review client profitability & accounts receivables and address negative trends


• Work closely with the Operations team to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies


• Review risk logs and support, co-ordinate and communicate incident resolution as necessary


• Participate and organize operational due diligence reviews and client visits


• Compile periodic board reports, Key Performance Indicators and scorecards for clients


• Carry out periodic risk assessments and peer reviews of clients


• Actively maintain client status, commentary and client updates oninternal CRM tools

About You:

• You have auniversity degree in a relevant discipline and a ideally 5+ years related work experience in the financial serviced industry, preferably within a hedge fund administrator and/or investment companies


• 2+ years formal people management/ leadership experience


• You have aproven interest in the financial markets and hedge fund industry


• Demonstrated leadership experience coupled with superior communication skills


• Highly analytical with strong attributes on business processes, Accounting and allocation systems


• Proficiency in Microsoft Office (especially Excel & PowerPoint) and Outlook

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.